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Client Executive

2 months ago

Doha, Qatar Precision Hire Solution Full time

In our business we are passionate about our people who are inspiring excellence in how we engage with our clients and applying solutions to build a better working world. As a Client Executive you will manage the account for a large petrochemical company who is a global leader in its industry.


The opportunity


As part of the primary account team reporting to the regions Business Development Leader and with close connection to some of EYs senior leaders your time will be focused on activities to enable achievement of objective around account satisfaction administration and management. Responsible for implementing global account activation strategy and planning in collaboration with account leadership in the region. You will work with the Global Client Service Partner (GCSP) Business Development Leader (BDL) and Client Executive (CE) to drive global account activation; sales and program management; and account communications and administration. The Client Executive ensures that all locations and Service Lines (SL) of the firm are actively engaged around our largest most complex global accounts and that we deliver Exceptional Client Service (ECS) in all internal and external encounters.


Key responsibilities


  • Implement global Account Activation strategy methodology and processes at Account level
  • Support account strategy working with account leadership and drive global execution of account plan
  • Support service line planning activity and account integration and prepare for and facilitate account meetings
  • Responsible for followup on account actions by tracking progress against deadlines and driving activity
  • Proactively liaise with account team members to drive account actions and initiative
  • Understand both the clients business agenda and EY services to enable leveraging the global EY network to connect our clients to the right people
  • Manage and own the annual global revenue planning process
  • Own and Coordinate the Client Relationship Management (CRM) process
  • Manage the account pipeline process and drive discipline across global team
  • Coordinate the pursuit process for opportunities working closely with key partners
  • Identify EY thought leadership and insights to be shared with the client
  • Serve as subject matter expert for all information related to the account
  • Manage Offshore Account Coordinators overseeing pipeline management financial analysis sales cycle support client research plan management reporting performance and documentation management
  • Understand and define decisionmaking requirements to engage in designing and altering customized account report requirements
  • Monitor analyze and highlight key operational performance with recommended action and resolution
  • Monitor the account new business development costs for local and global chargebacks
  • Provide admin support for account meetings scheduling and any other administrative tasks
  • Lead connectivity of Account Managers/Coordinators locally and around the globe sharing best practice across EY account network
  • Set and manage expectations with account stakeholders
  • Maintain a compliant status of all account threshold and processes to meet stakeholder requirements
  • Identify and drive the processing of account structural changes in the systems to maintain the account reporting integrity


Skills and attributes for success


  • Strong knowledge of account management processes and tools
  • Excellent written verbal and presentation skills including strong command of English and Arabic.
  • Strategic thinking and excellent Excel and data analytical skills
  • Strong attention to detail and sound organizational skills; ability to manage multiple priorities simultaneously
  • Proactive action items/followup input/ideas and account teaming
  • Strong leadership and collaboration with onshore and remote teams
  • Flexible and resilient to changing priorities


To qualify you must have


  • A bachelors or postgraduate degree (emphasis in Marketing or Business preferred) or equivalent relevant experience
  • 8years of account management or similar relevant experience ideally gained within the global petrochemical industry
  • Professional Services experience preferred but not essential
  • Must have excellent proficiency in English and Arabic writing speaking and presenting skills.
  • Demonstrate the ability to communicate present and influence credibly and effectively at all levels of the organization
  • Proven sound judgment and flexibility in balancing multiple project requirements tight deadlines and keeping people and projects moving on schedule with high attention to detail


What we look for


We are looking for people who can combine great listening skills collaboration influencing and commercial acumen. Being able thrive in an ever changing diverse multicultural environment where we expect exceptional quality and show passion for your work will set you up for success.


What we offer


We offer a competitive compensation package where youll be rewarded based on performance and recognized for the value you bring to our business. Plus we offer:


  • Continuous learning    : Youll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
  • Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.


If you can demonstrate that you meet the criteria above please contact us as soon as possible.


The exceptional EY experience. Its yours to build.


EY Building a better working world


EY exists to build a better working world helping to create longterm value for clients people and society and build trust in the capital markets.


Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.


Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.

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