Telephonic Triage RN

3 months ago

alWakrah, Qatar Insight Global Full time
Job description

• Communicate timely and effectively with

TRICARE beneficiaries, primarily by phone, but also via web chat,video call, email, text. Average call volume is 30-40 calls/day,each 12-14 minutes long.
• Timely and effectivelyassess and triage immediate health concerns
• Identify problems or gaps in care, offering opportunity forintervention
• Timely and effectively coordinateservices and referrals to health programs
• Timely and effectively provide health education and coachbeneficiaries on treatment alternatives to assist them in bestdecision making
• Timely and effectively supportbeneficiaries in selection of best health care resources tomaximize access, quality, and health carecost

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