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Hostess

1 month ago

Al Wukair, Qatar Accor Full time

HostessKey Deliverables And Responsibilities

  • Ensure correct grooming standards are followed at all times
  • Exceed guest satisfaction by knowing preferences and update profiles
  • Attending to phone queries or reservations.
  • Attending to walk ins.
  • Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis
  • Anticipate and service of guests' requirements at all times
  • Following up daily financial targets of area/division
  • Use opening and closing checklist to ensure smooth opening and closing of the venue
  • Communicating reservations needs and special requests to the Managers
  • Coordinating reservation with Dining Reservation Department & other Hostesses.
  • Managing the log book
  • Handling seating cards to enable guest recognition.
  • Maintaining guest history.
  • Assisting guests to their tables.
  • Seating of guests.
  • Upkeep of the menus in an impeccable manner ensuring there is no spelling nor grammatical mistakes and free of marks
  • To coordinate and assist in service according to service standards.
  • To ensure a very high standard of service is held and maintain at all times.
  • To communicate with Head Hostess, Supervisors, Restaurant Assistant Manager and Restaurant General Manager of all issues concerning the outlet.
  • To be aware of Hotel standards & policies.
  • To feel empowered and accountable within the work place
  • Keep manager on duty updated of any guest feedback so they can update the Glitch Report
  • Maintains the HACCP & FIFO standards as required by the regional governing body
  • Follow Hotel Evacuation Policy in case of an Emergency
  • Attend all necessary briefings and training sessions as instructed by the Manager
  • Handle financial procedures according to guidelines set by the finance department
  • Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
  • Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
  • All issues and negative guest feedbacks needs to be properly reported on glitch system
  • Follow care program at all times, and report issues through the system to maintenance
  • To carry out any other reasonable duties and responsibilities as assigned.

Qualifications

Personal Attributes

  • Motivator & role model
  • Positive attitude and well spoken
  • Result driven
  • Displays initiative
  • Commitment to professional values
  • Team creator
  • Customer / people oriented
  • Creative / open-minded

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