Tech Customer Support representative
1 month ago
■業務内容
顧客へ提供している弊社ソリューション(担当製品は弊社PLM/PDM製品である「Teamcenter」および「Tecnomatix」)の稼働を継続し、満足していただくためのサポートを行います。担当する顧客は大手メーカーとなります。顧客が抱える技術的に難しい問題の解決を支援し、必要に応じて顧客に技術的なガイダンスを提供し、顧客のシステムアーキテクチャやオペレーションに対して技術的なレビューを実施することが大きなミッションです。それらに加えて、社内で顧客の目的を実現すべく行動することが期待されています。この仕事を通じて、顧客のシステムアーキテクチャや技術的オペレーションに習熟しながら、顧客との間に強い信頼関係を築くことができる仕事です。
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