Supervisor

2 months ago


Doha, Qatar Fairmont Hotels & Resorts Full time
  • Ensure correct grooming standards are followed at all times
  • Responsible for the smooth operation of his/her specific Event
  • Follow the Care Programme at all times
  • Follow up on all financials, LQA, Forbes and TrustYou targets
  • Is aware of the daily, monthly and yearly financial targets
  • Actively contributes towards the achievement of financial targets
  • All issues and negative guest feedback need to be properly reported on Glitch system
  • Following up on opening and closing checklists
  • Maintains the HACCP & FIFO standards as required by the regional governing body
  • Handle financial procedures according to guidelines set by the finance department
  • Responsible for linking all facets of service, cuisine and entertainment
  • Assume the responsibility of daily operations
  • Handles security incidents, guest complaints with confidence and in a professional manner
  • Conducts daily briefings for all staff prior to commencement of shift
  • Ensure all appropriate equipment is on hand for each service period
  • In charge of training, grooming and selection of casual labour
  • Should be creative, confident and prepared to think outside of the box
  • Following the personal development plan set by the corporate office
  • Ensure the operational inventory is always accounted for and in immaculate condition
  • Ensure all banquet venues are maintained at the highest levels
  • Create opportunities for upselling products
  • Develop the Banquets team to strive for excellence
  • Creates an efficient rostering system
  • Inspires heartists to create a flow of new and 'improved' ideas
  • Follow Hotel Evacuation Policy in case of an Emergency
  • Ensure awareness and delivers the optimum levels of service and guest satisfaction
  • Establish and maintain effective communication across all divisions
  • Lead by example through a passionate, hands on approach
  • Assist with collecting information for the monthly P&L review

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