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Customer Success Manager AI amp Legal Tech

3 months ago

Dukhan, Qatar PRECISION GROUP Full time

Customer Success Manager AI & Legal Tech Thomson Reuters is the global market leader in Content Driven AI Technology solutions. We empower professionals within law firms corporates governments and academic institutions with intelligent data AI and software solutions that help in making confident decisions and reinventing the way they do their work. Thomson Reuters is looking for Customer Success Manager AI & Legal Tech based in Dubai to join our Thomson Reuters MENA. About The Role: Become an expert in CoCounsel generative AI software and work closely with law firms and corporate legal teams to understand their use cases and pain points; Build trusted relationships with key stakeholders at all levels within targeted prospects and existing clients; Support deal close by overseeing the establishment and successful administration of Proofs of Concept and facilitated trials (including oversight of entitlement configuration user briefings training and support); Postsale oversee client setup and onboarding (including entitlement and training) and regularly engage with clients to identify new use cases and implement strategies to expand their return on investment from CoCounsel / Gen AI; Capture and communicate voice of the customer to relevant TR functions including leadership strategy sales proposition presales customer success marketing and product teams; Coordinate resolution of product and other issues impacting customers successful use of CoCounsel; Prepare and deliver project presentations and project status reports to prospects and clients. About You: Growth mindset embrace change challenges & diverse perspectives Continuous learner ability to learn new technologies quickly Cross collaboration experience working across different functions and successful stakeholder engagement Client focused customer engagement skills Creative and resourceful problemsolving skills Ability to work independently in a dynamic fastpaced environment Excellent presenter and communicator who is articulate passionate and knowledgeable Exceptional attention to detail and highly organized Enthusiasm and commitment to outcomes Adaptive and Self starter who shows initiative Law degree is strongly preferred but not required 3 years working with or for a Corporate Legal Department or large top tier law firm preferably in a practice innovation or knowledge management department is required Experience selling or supporting software solutions #LIKL1 Whats in it For You