Manager Customer Onboarding Consulting EMEA

2 months ago


Dukhan, Qatar Docusign Full time
Job description

This a Full Remote job, the offer is available from: EMEA, Egypt

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Onboarding Consulting Program provides onboarding, enablement, and basic consultative guidance to support the customers' rapid deployment of Docusign and modernization of their system of agreement. The high-visibility program is chartered with supporting the customers from contract signing to successful usage of Docusign. Decreasing time to value, while growing trust, adoption, and overall lifetime value to a customer.

The Customer Onboarding Consulting Manager is responsible for executing against the strategy established by the EMEA Customer Enablement Leader. The manager provides oversight and direction to ensure their team’s customers achieve specific business results and maximum value from their Docusign product(s). Team and people management is critical, and the manager creates a performance-based culture, nurtures a supportive and collaborative work environment and drives results.

This position is a people manager role, reporting to the Director, Customer Enablement EMEA.

Responsibility
• Establishes a regular engagement and communication approach/cadence with the team members
• Manages the team performance against KPIs and individual contributor goals
• Creates a performance-based culture, nurturing an encouraging and collaborative work environment, driving results
• Cultivates a strong customer-first focus
• Assists in cross-functional collaboration, including Sales, Professional Services, Product, Education and/or Support to ensure maximum adoption rates for our customers
• Collaborates with Onboarding Consulting leadership and the key cross-functional business to help drive new programs and improvements in the business
• Tracks and measures results and reports on success and opportunities
• Supports the direction of the business
• Handles escalations related to usage and engagement
• Plays a key role in identifying new opportunities for driving adoption with our customers
• Oversees the team's resource and project planning
• Ensures their team delivers exceptional service that meets/exceeds customer expectations
• Drives process improvement initiatives to adapt to changing business needs
• Manages internal and customer escalations with the assistance of senior team members



  • Dukhan, Qatar Canon EMEA Full time

    Job Description:As an Account Manager at Canon Qatar, you will play a crucial role in the innovative business sales team, responsible for acquiring new Business to Business (B2B) clients and driving business and revenue growth by promoting Canon's core products and exploiting Office Imaging & Solutions opportunities. Key responsibilities...


  • Dukhan, Qatar Atlassian Full time

    The primary responsibility of the Head of EMEA Channel Sales is to lead an organisation of Channel Partner Managers. Our Partner Managers focus on extending Atlassian's business model by recruiting and developing a portfolio of consulting, services, and selling partners. As their leader you will grow and shape the team and partners, in order to build...


  • Dukhan, Qatar Feedzai Full time

    Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every...


  • Dukhan, Qatar parcelLab Full time

    What you can expect: • Promoting and marketing parcelLab's solutions to our target customers through persistent and timely e-mails, cold calls and targeted outreach messages on social media • Meet or exceed monthly meeting and new opportunity targets • Conductinitial discovery and provide relevant information to the Sales team to ensure a...


  • Dukhan, Qatar myGwork Full time

    When you're part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the...

  • Payroll Lead EMEA

    4 months ago


    Dukhan, Qatar Maxeon Solar Technologies Full time

    This a Full Remote job, the offer is available from: EMEA Powering Positive Change™ Join Our Team at Maxeon: Payroll Lead EMEA – Where Innovation Meets Sustainability Who We Are: Pioneers in Solar Energy at Maxeon, we're not just harnessing the power of the sun, we're leading a global energy revolution. Our mission? To champion solar...


  • Dukhan, Qatar SecurityScorecard Full time

    Key Responsibilities: Strategic HR Partnership: • Collaborate with EMEA, APAC, and LATAM leadership to understand business goals and challenges, and develop HR strategies that drive performance and growth. • Provide expert advice and support on a wide range of HR matters, including talent acquisition, employee relations, performance management, and...


  • Dukhan, Qatar Autodesk Full time

    This a Full Remote job, the offer is available from: EMEA Job Requisition ID # 24WD77938 Position Overview We are looking for a Senior Finance Manager to join Autodesk's COO Finance organization. You will report to the Finance Director BP&PM Field Analysis & HQ Forecasting and lead a team of four finance professionals. You will support our EMEA Territory...


  • Dukhan, Qatar Snowflake Full time

    AS AN HR COMPLIANCE ANALYST AT SNOWFLAKE, YOU WILL: • Assist and support HR with initial compliance and ongoing preparation, testing, and monitoring of conformance to the requirements of legislation, regulations, company policies, and contract commitments. • Proactively identify opportunities to increase efficiency and automation in HR compliance...

  • Head of Sales

    3 months ago


    Dukhan, Qatar Teleport Full time

    This a Full Remote job, the offer is available from: EMEA Teleport is the market leader in Identity-Native Infrastructure Access Management. Every company must protect its critical computing infrastructure from hackers and other bad actors. The problem is that most rely on outdated access solutions that use passwords and other shared secrets which are #1...


  • Dukhan, Qatar 3Menus Full time

    This a Full Remote job, the offer is available from: Middle East, EMEA, Switzerland Job Description: Job Title: Continuous Improvement Leader EMEA (m/f/*) Job Description: Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important...


  • Dukhan, Qatar HackerOne Full time

    This a Full Remote job, the offer is available from: EMEA HackerOne's mission is to empower the world to build a safer internet. HackerOne is the global leader in human-powered security. We leverage human ingenuity to pinpoint the most critical security flaws across your attack surface to outmatch cybercriminals. HackerOne’s Attack Resistance...


  • Dukhan, Qatar Cisco Systems Full time

    Program Start Date: September 2024Training Location: Doha, QatarLocation after Training: Doha, QatarWhat you will do:By joining the Customer Experience Delivery team you will become a trusted advisor to our customers. You will consult with them to build a solid, long-term relationship, providing thought leadership in solving their technology challenges and...


  • Dukhan, Qatar Deel Full time

    This a Full Remote job, the offer is available from: EMEA Who we are is what we do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us...


  • Dukhan, Qatar workforce Full time

    About Us WorkForce Software is the first global provider of workforce management solutions with integrated employee experience capabilities. The company’s WorkForce Suite adapts to each organization’s needs—no matter how unique their pay rules, labor regulations, and schedules—while delivering a breakthrough employee experience at...


  • Dukhan, Qatar ServiceNow Full time

    This a Full Remote job, the offer is available from: EMEA Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of...

  • Investment consultant

    3 months ago


    Dukhan, Qatar Realiste Full time

    Realiste AI, the world's first AI for Real Estate, is seeking sales professionals experienced in Real Estate to manage inquiries from international investors eager to acquire properties across the globe. What is in it for you: • Competitive income: $180k-$550k/year income • Comprehensive training provided • High demand: unlimited customer...


  • Dukhan, Qatar Palo Alto Networks Full time

    Your Career As a Senior Professional Services Consultant for Cortex XSIAM, you will play a pivotal role in assisting our key customers with seamless log migration and effective detection strategies. Working closely with the technical lead, you will ensure the successful onboarding and ingestion of relevant log sources into XSIAM, adhering to industry best...


  • Dukhan, Qatar Atlassian Full time

    This a Full Remote job, the offer is available from: EMEA Overview We are looking for an experienced People (HR) Service Delivery Manager to join our People Operations team at Atlassian, to help build and manage scalable, reliable and customer-centric People Services. Do you have an aptitude for enacting change within an organisation that has an...


  • Dukhan, Qatar Autodesk Full time

    Responsibilities • Participate to the annual business planning cycle for both top line and OPEX • Support and drive the evolution of our channel incentive framework, in close collaboration with the global channel office • Partner with your channel sales leadership on developing ad hoc partner incentive programmes to propel additional sales...