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Customer Service Officer

5 months ago

Dukhan, Qatar Sidra Medicine Doha Full time

Responsibilities: 1. Respond to customer inquiries and provide accurate and timely information via phone, email, or chat. 2. Assist customers in resolving product or service issues by identifying problems, offering solutions, and escalating complex cases to the appropriate department. 3. Handle customer complaints in a professional and empathetic manner, ensuring customer satisfaction and retention. 4. Process customer orders, refunds, and exchanges efficiently and accurately. 5. Maintain customer records and update relevant information in the customer database. 6. Collaborate with other departments, such as sales and logistics, to ensure seamless customer experience and resolve any potential issues. 7. Continuously improve customer service procedures and suggest innovative solutions to enhance overall service quality. 8. Meet or exceed individual and team performance targets, including response time and customer satisfaction metrics. 9. Stay up-to-date with product knowledge and company policies to provide accurate and relevant information to customers. 10. Provide feedback to the management regarding frequent customer concerns or patterns to improve overall business operations. Requirements: 1. Bachelor's degree in Business Administration, Communication, or a related field is preferred. 2. Previous customer service experience is required. Experience in a remote work environment will be considered an advantage. 3. Passionate about delivering exceptional customer service and resolving customer issues effectively. 4. Resourceful in finding solutions and demonstrating strong problem-solving skills. 5. Excellent communication skills, both verbal and written. 6. Proficient in the use of customer service software, CRM systems, and Microsoft Office Suite. 7. Strong organizational skills and ability to manage multiple tasks effectively. 8. Strategic planning ability and adaptability to changing circumstances and priorities. 9. Proven ability to work independently and collaboratively in a fast-paced environment. 10. Attention to detail and commitment to accuracy.