IC Technician

Are you looking for a stimulating and dynamic job in Markham? If you would like to be part of a team that believes in your potential and of a great company that will help you advance in your career, this is the job for you We are currently looking for a Technical Support Representative (Insurance) for a client.

What is in it for you:
Contract for 6 months
Salary of 30$/h
Dynamic and professional environment

Responsibilities:
Handle all telephone demands and email inquiries from brokerages, LIAs, and internal stakeholders for system access inquiries, support requests, and guidance inquiries
Deliver a high standard of customer service based on communication, professionalism, timeliness, and accuracy of technical information provided
Accountable to ensure ticket lifecycle does not exceed defined standard
Log requests, follow up on outstanding items, and provide instructions and status updates to users in a clear, professional manner
Create, modify, and remove system access as requested (aligned to defined standard)
Can provide support on systems when called on by peers (junior)
Maintain knowledge of supporting systems and provide cross-training as needed
Prioritize and manage multiple requests based on urgency/impact of request
Identify trends with brokers and take the lead to work with BD team on training
Ability to effectively handle all Broker and customer requests, from end to end
Keep abreast of all Broker communication and changes in guidelines and technology
Act as SME to represent the team on initiatives
Trouble-shoot and identify root cause of technical issues where applicable
Triage complex issues effectively for further investigation
Take ownership and take initiative during low call/email volumes

What you will need to succeed:
Bachelor s degree in Business, Management, or some other related field, an asset
Experience in Customer Service
Basic understanding of Underwriting principles
Appreciation of broker operating environments and of the Insurance industry
Intermediate technical Microsoft Office skills and decent, accurate typing skills
Professional and friendly communication
Problem-solving, prioritization, and multitasking skills

Why Recruit Action?
Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

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