Assistant Front Office Manager

3 weeks ago


Doha, Qatar Dusit Doha Hotel Full time
  • Assist Front Office Manager in supervising daily front desk activities according to the established guidelines.
  • Prioritize and delegate daily work responsibilities to front desk staff.
  • Train and guide front desk staffs to provide quality customer services.
  • Manage staffing schedules, shift changes, payrolls, and labor costs.
  • Resolve guest issues and enquiries to ensure guest satisfaction.
  • Schedule front desk meeting to identify and resolve operational issues, accounting variances, and housekeeping discrepancies.
  • Develop and implement strategies for bell desk, front office and parking.
  • Ensure that facility is maintained clean, neat, safe and secure.
  • Ensure that employees are properly groomed and dressed.
  • Identify process improvement to achieve financial and service goals.
  • Plan shift schedule and duties based on business forecast.
  • Supervise the billing and cash processes to ensure compliance with company standards.
  • Provide feedback to the team members on their performances and improvements.
  • Assist in preparing yearly operating budgets, capital expenditure and manpower budgets.
  • Monitor and control expenses within the allotted budget.


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