Outlets Manager
5 months ago
**Requirement**:
- Locally Available
- Doha Qatar
- With 2-3 years experience in similar role with Cloud Base Setting
- with NOC/ Transferrable Visa
- ready to join immediately
An outlet manager in a cloud-based setting typically oversees the operations and performance of a virtual or online store, platform, or service.
- Team Management: Leading and managing a team of employees, including customer service representatives, sales agents, and technical support staff if applicable.
- Sales and Revenue Generation: Developing and implementing strategies to drive sales, increase revenue, and meet or exceed sales targets. This may involve analyzing sales data, identifying trends, and implementing marketing campaigns.
- Customer Relationship Management: Ensuring a high level of customer satisfaction by addressing customer inquiries, resolving complaints, and maintaining positive relationships with clients.
- Operational Efficiency: Optimizing operational processes to improve efficiency and reduce costs. This may involve streamlining workflows, implementing automation tools, and ensuring compliance with company policies and procedures.
- Inventory and Supply Chain Management: Managing inventory levels, forecasting demand, and coordinating with suppliers to ensure timely delivery of products or services.
- Technical Support: Providing technical support to customers and troubleshooting any issues related to the cloud-based platform or service.
- Reporting and Analysis: Generating regular reports on key performance metrics, such as sales figures, customer satisfaction levels, and inventory levels. Analyzing these reports to identify areas for improvement and make data-driven decisions.
- Compliance and Security: Ensuring compliance with relevant regulations and industry standards, as well as maintaining the security and integrity of customer data and transactions.
- Training and Development: Providing training and development opportunities for team members to enhance their skills and knowledge.
- Collaboration: Collaborating with other departments, such as marketing, finance, and product development, to ensure alignment and achieve overall business objectives.
- Continuous Improvement: Continuously monitoring industry trends and competitor activities to identify opportunities for innovation and improvement.
- Customer Acquisition: Developing strategies to attract new customers and expand the customer base through various marketing and promotional activities.
- Taking Ownership of issues or tasks and also giving detailed updates of the F&B manager and the General Manager.
- Seeks, listens and responds to Guest feedback.
- Carries other duties as assigned by the Top Management.
Experience: 2 years and above in 5 star Hotels/Luxury Restaurants (preferred)
Language: English (preferred)
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