Industrial Projects Specialist

1 week ago

Doha, Qatar DHL Full time

**Industrial Projects Specialist**

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

DHL Global Freight Forwarding Qatar has an opening for an **Industrial Projects Specialist** **where you will perform customer service and operations activities and processes to deliver efficient logistics services to specific IP client. Be the customer’s main point of contact for one Industrial Project contract. Join us now in connecting people and improving lives.

**In this Industrial Projects Specialist position**
- You will proactively inform customer on shipment status, exceptions, and provides intermediate updates on incident solution.
- You will take and handle customer inquiries and issue, review reports and escalates issues if required.
- You will ensure the cycle of job from routing to delivery and billing is within Customer expectation.
- You will supervise operations and other coordination with other departments for smooth handling of shipments per IP standards.
- You will handle the daily operations of main clients and handle over dimension cargo, permit and comply with HSE requirements.
- You will supervise customs clearance activity and follow up on required permits.
- You will execute customer operations plans and processes to deliver efficient logistics processes.
- You will monitor and improve files profitability.
- You will promptly respond to customer enquiries, including conducting customer visits and understanding of customer requirements.
- You will resolve issues occurring in operational activities, report to management on events and exceptions, as necessary.
- You will comply with operating standards and procedures to provide cost-effective, superior, and efficient customer service.
- You will arrange bookings for AFR and OFR.
- You will coordinate and maintain close communication with all parties on the status of all material in transit and ensure delivery schedule/dates are achieved.
- You will Provide a link for the smooth interchange of information between the expediting, inspection and the logistics functions/ personnel.
- You will build and manage relationships with both internal and external service providers with the aim of ensuring efficiency in Customer expectation.
- You will monitor and evaluate performance based on agreed requirements and initiate/support improvement actions when process falls short of required performance.
- You will act as the first point of contact for the customer relating to site operation matters and build a good relationship to develop trust and ensure strong engagement.
- You will connect with and influence other specialist departments and 3rd parties e.g. external service providers.
- You will build strong, trusting cross-functional relationships with DPDHL managers and may convince others to accept new concepts, practices, and approaches.
- You will understand customer and key stakeholders’ interests and concerns and advise direct reports, customers and key stakeholders.

**Now, here’s what we need from you**
- Good knowledge of forwarding business (Logistics), DHL Global Forwarding products (AFR/OFR) and business systems.
- Good knowledge of Customer Service processes and systems.
- Good organizational skills to manage different Customer requirements and deadlines.
- Good communicative, analytical, and administrative skills.
- Commercial attitude and Ability to prioritize tasks
- Good knowledge in English (verbal/written)

**We offer**:

- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary

**Why join DHL Global Forwarding?**

Our **TOP EMPLOYER prestigious certification** attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, **when people think of forwarding; we want them to think DGF **because we have:

- The** largest global network** with more than ~30,000 passionate employees
- The most **efficient processes** and **fastest response times**:

- The **best solutions** and **best customer service**

**Our Vision**:The Logistics Company for the World.

**Our Mission**:Excell

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