IT Manager

2 days ago

Doha, Qatar Minor International Full time

**Company Description**

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.

Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East’s only wellness centre in a resort setting, spread across lush botanical gardens.
- To ensure User Support is well defined and executed to meet the highest standards of service to all concerned parties.
- To conduct related training to employees as necessary.
- Assist the Corporate Office IT Department with the preparation of strategic plans and budget related duties.
- Serve as a primary contact for all servicing of Web Applications and Systems
- Maintain, develop and upgrade the Intranet Portal as well as handling users' requests
- Establish documentations and develop standards related to his / her duties.
- Complete and distribute a monthly activities report to Corporate Director of Information Technology.
- Ensure confidentiality about the information released to users as part of their job function as the systems contain valuable and proprietary information
- Co-ordinate and initiate orders for maintenance of IT software and hardware carried out by Head Office Support Staff or contractors.
- Responsible for supporting all hardware and software problems reported, documenting problems and solutions as required.
- Ensure compliance with established procedures, systems security, availability, internal controls and organization standards.
- To support the daily operations of information technology and telecommunications.
- Maintain up-to-date detailed knowledge and records of all system changes, updates, enhancements
- Ensure internet service is provided effectively
- Ensure all hotel-based systems (software / hardware) are appropriately secured.
- Log and track all software licenses to ensure legal compliance.
- Coordinate service and maintenance of computer hardware and peripherals, printers, photocopiers, facsimiles and data services.
- Oversee troubleshooting, systems backups; archiving and disaster recovery and provides expert support when necessary.
- Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet.
- Provide network communications support and technical guidance.

**Qualifications**
- Graduate from work-related University
- Preferable prerequisite is four years experience in 5 stars hotel.
- Deep knowledge in computer: Hardware, Software, Data Base, and Networking.
- Well experienced in systems design, analysis and project implementation, central reservation system, back office modules and interfaces.

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