Call Center Agent

2 weeks ago


Doha, Qatar Vistas Global Full time

As a Call Center Representative, you will be at the forefront of delivering exceptional customer service by handling calls related to our banking products and services. This pivotal role requires a dedicated individual with outstanding communication skills, a comprehensive understanding of our financial offerings, and a commitment to providing personalized assistance to our valued customers. As the primary point of contact for inquiries and support, the Call Center Representative plays a crucial role in ensuring customer satisfaction and fostering positive relationships with our clientele.

Key Responsibilities:

- Serve as the first point of contact for customers calling to inquire about our banking products and services, including accounts, loans, credit cards, and other financial offerings.
- Provide accurate and detailed information to customers regarding account balances, transaction history, interest rates, fees, and account features.
- Assist customers with account-related tasks such as account openings, closures, updates to personal information, and troubleshooting issues with online banking platforms.
- Process customer requests efficiently and accurately, including fund transfers, bill payments, and account maintenance tasks, while adhering to established procedures and security protocols.
- Address customer inquiries and resolve issues promptly and effectively, demonstrating empathy, professionalism, and a commitment to customer satisfaction.
- Educate customers on the features and benefits of our banking products and services, and identify opportunities to meet their financial needs and goals.
- Document all customer interactions and transactions accurately in the company's CRM system, ensuring that information is recorded and updated in a timely manner.
- Collaborate with other departments within the organization, such as branch operations and loan servicing, to facilitate seamless resolution of customer inquiries and issues.
- Stay informed about changes and updates to our banking products, services, and policies, and communicate relevant information to customers as needed.
- Adhere to regulatory requirements and compliance standards governing the banking industry, ensuring all interactions and transactions are conducted in accordance with legal and regulatory guidelines.

Qualifications:

- High school diploma or equivalent; college degree preferred.
- Min. 3 years experience in a customer service or call center role, preferably in the banking or financial services industry.
- Strong communication skills, both verbal and written, with the ability to effectively communicate complex information in a clear and concise manner.
- Excellent interpersonal skills, with a customer-centric approach and a passion for delivering exceptional service.
- Ability to multitask and prioritize tasks in a fast-paced environment, while maintaining accuracy and attention to detail.
- Flexibility to work variable shifts, including evenings, weekends, and holidays, as required to support our customers' needs.

**Salary**: From QAR6,000.00 per month

Application Question(s):

- Are you available to join immediately?
- Package for the role is 6000 QR do you accept?

**Education**:

- Bachelor's (required)

**Experience**:

- Call Center: 3 years (required)

**Language**:

- Arabic fluently (required)

License/Certification:

- Qatar ID and NOC (required)


  • Call Center Agent

    1 month ago


    Doha, Qatar amitsqatar.com Full time

    call center agent (immediately) 3 year experience Female Bilingual(Arabic and English) نوع الوظيفة: دوام كامل Ability to Commute: - Doha (مطلوب) Ability to Relocate: - Doha: Relocate before starting work (مطلوب)

  • Call Center Agent

    3 weeks ago


    Doha, Qatar Al Abdulghani Motors Full time

    We are seeking a dedicated Call Center Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, addressing customer inquiries, and providing efficient and effective customer service. This role requires excellent communication skills, a customer-oriented approach, and the ability to resolve issues promptly.Key...


  • Doha, Qatar MMG Full time

    Leading Medical Group Looking for a Receptionist and Call Center Agent. (Female only) - Philippine national only. - Experience in Medical Centers Reception. - Preferred who has Medical Experience or Medical Study. **Job Types**: Full-time, Contract Contract length: 12 months Ability to commute/relocate: - Doha: Reliably commute or planning to relocate...

  • Call Center Agent

    4 weeks ago


    Doha, Qatar Driving School Full time

    To answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer. You will also inform customers of the product terms and features and...

  • Call Center Agent

    4 weeks ago


    Doha, Qatar SHK Careers Full time

    Qualifications: - At least 2 years of related experience - Excellent English & Arabic communication skills - Presentable with a pleasant personality - **Salary Package: 2,200 QAR + housing and transportation provided by the company**_ **Job Types**: Full-time, Permanent **Salary**: QAR2,200.00 per month **Experience**: - call center agent: 1 year...


  • Doha, Qatar Ajwan Group Full time

    **Supervising Call Center Operations**: Oversee the day-to-day operations of the call center, ensuring smooth functioning and adherence to protocols. - **Team Management**: Lead and motivate the call center team to achieve performance targets and provide excellent customer service. - **Training and Development**:Train new hires and provide ongoing coaching...

  • Call Center Manager

    4 weeks ago


    Doha, Qatar Ajwan Group Full time

    **Previous Experience as a Manager is Mandatory.** **Job description** - **Supervising Call Center Operations**: Oversee the day-to-day operations of the call center, ensuring smooth functioning and adherence to protocols. - **Team Management**: Lead and motivate the call center team to achieve performance targets and provide excellent customer service. -...

  • Call Center Agent

    1 month ago


    Doha, Qatar PHI Medcare Full time

    **Position: Call Center Agent** **Start date: As soon as possible** **About Us** PHI MEDCARE is a private medical center in Qatar which specializes in Single Day Surgery, Plastic Surgery, Dermatology, Ears-Nose-Throat Clinic (ENT), Pharmacy and Laboratory. We are committed to bringing quality medical and surgical services and add values in the healthcare...

  • Call Center Agent

    1 month ago


    Doha, Qatar Human Capital Group Full time

    **Call Centre Agent** **Tasks** - Handling all incoming & outbound calls and redirect them or keep messages - Greet and welcome guests - Answer questions and address complaints issues - Receive letters, packages etc. and distribute them - Prepare outgoing mail by drafting correspondence, securing parcels etc. - Monitor office supplies and place orders when...

  • Call Center Agent

    7 days ago


    Doha, Qatar Softje Full time

    **Job Overview**: **Responsibilities**: - Answer incoming calls and respond to customer inquiries promptly and professionally. - Provide information about products, services, and company policies to customers. - Assist customers with placing orders, processing payments, and resolving issues. - Follow call scripts and guidelines to ensure consistency and...

  • Call Center Agent

    2 weeks ago


    Doha, Qatar qatar manpower agency Full time

    Responsiblity:Answering ormaking calls to clients to learn about and address their needs,complaints, or other issues with products orservices.Responding efficiently and accuratelyto callers, explaining possible solutions, and ensuring thatclients feel supported and valued.Engaging inactive listening with callers, confirming or clarifying informationand...

  • Call Center Agent

    3 weeks ago


    Doha, Qatar Al Abdulghani Motors Full time

    We are seeking a dedicated Call Center Agentto join our team. The ideal candidate will be responsible forhandling inbound and outbound calls, addressing customer inquiries,and providing efficient and effective customer service. This rolerequires excellent communication skills, a customer-orientedapproach, and the ability to resolve...

  • Magic Center Agent

    4 weeks ago


    Doha, Qatar Hilton Full time

    Magic Center Agent A Magic Center Agent accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Magic Center Agent, you will accept, deliver and respond to Guest and...

  • Call Center Agent

    3 weeks ago


    Doha, Qatar Power International Holding Qatar Full time

    Manage large volumes of incoming and outgoing calls in a timely mannerFollow communication "scripts" when dealing with different topicsDetermine customer needs, clarify information, research each issue, and provide solutions and/or alternativesSeize opportunities to sell products as they ariseBuild sustainable relationships and engage customers by taking...

  • Magic Center Agent

    1 month ago


    Doha, Qatar Hilton Full time

    A Magic Center Agent accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Magic Center Agent, you will accept, deliver and respond to Guest and management messages,...

  • Magic Center Agent

    3 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Hilton Full time

    A Magic Center Agent accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. What will I be doing? As a Magic Center Agent, you will accept, deliver and respond to Guest and management messages, enquiries...

  • Call Center Agent

    4 weeks ago


    Doha, Qatar Healthcare Careers Full time

    **Qualifications**: - Has minimum 2 years experience in a similar position **with Medical Center industry background is a MUST.**: - Locally available with transferable visa - Can join immediately **Job Types**: Full-time, Permanent Application Question(s): - Are you in Doha? **Experience**: - Call center: 2 years (required)


  • Doha, Qatar Weill Cornell Medicine Full time

    Answering or making calls toclients to learn about and address their needs, complaints, orother issues with products orservices.Responding efficiently and accuratelyto callers, explaining possible solutions, and ensuring thatclients feel supported and valued.Engaging inactive listening with callers, confirming or clarifying informationand diffusing angry...


  • Doha, Qatar Al Mashata Beauty Center and Spa Full time

    Telemarketing/Call center Speaks Arabic and English fluently. Experienced minimum 5 years. Sales/customer service in Call center. Can work from 9am-9pm with 1 hour break. Good communication skills. Fast learner and can work immediately. With working visa and NOC or family sponsorship or Freelance. **Salary**: From QAR5,000.00 per month Ability to...


  • Doha, Qatar Brunel Qatar Full time

    Responsiblity:Hiring, training, coaching, and leading call center representatives as they provide support for customers.Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representativesLeading team meetings, asking questions to better understand...