Call Center Workforce Management

Responsiblity:Hiring,training, coaching, and leading call center representatives as theyprovide support for customers.Answeringrepresentative’s questions, guiding them throughdifficult calls or issues, diffusing angry customers, or handlingissues that cannot be fielded byrepresentativesLeading team meetings, askingquestions to better understand the calls...

Male Call Center/Customer Service Provider for a VIP Medical Center in Doha Must have experience in a call center Must have excellent customer service skills Must be proactive with sales and customer service MUST speak Arabic and English Preferred Arabic Nationality What's app ONLY 30771895 NO CALLS **Job Types**: Full-time, Permanent,...

We are searching for a professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, and handling clients’ complaints. The call center representative will handle incoming calls and should seek to create a positive experience for each caller. They will listen to...

We are looking to hire qualified **Call Center Agents** who can join our dynamic team. - Manage large amounts of calls in a timely manner. - Identify customers’ needs, clarify information and provide solutions and/or alternatives. - Document all call information according to standard operating procedures. - Maintain and improve quality results by adhering...

We are searching for a professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, and handling clients’ complaints. The call center representative will handle incoming calls and should seek to create a positive experience for each caller. They will listen to...

Manage inbound and outbound calls on time - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build sustainable relationships and engage customers by taking the extra...

Must be locally available in Qatar - Must have 2 or more years Call Center Experience - Must know how to speak English & Hindi - Available to start immediately **Job Types**: Permanent, Full-time **Salary**: QAR3,000.00 - QAR3,500.00 per month **Experience**: - Call Center: 2 years (required) **Language**: - English and Hindi (required)

Attending calls from customers/ Tenants professionally and responding to inquiries and complaints. - Receiving calls and registering service request. - Handling and resolving customer complaints. - Monitoring open jobs and updating clients regarding open jobs. - Assisting and guiding technicians regarding their assigned schedule for the day. - Identifying,...

We are looking to hire qualified **Call Center Agents** who can join our dynamic team. - Manage large amounts of calls in a timely manner. - Identify customers’ needs, clarify information and provide solutions and/or alternatives. - Document all call information according to standard operating procedures. - Maintain and improve quality results by adhering...

**Call Center Agent Position** Exciting Opportunity for Experienced Call Center Agent in Food and Beverage Industry! Join our team as a Call Center Agent with specialized experience in the food and beverage sector. If you have a passion for providing excellent customer service and possess a background in F&B call center operations, we want to hear from...

Answering or making calls toclients to learn about and address their needs, complaints, orother issues with products orservices.Responding efficiently and accuratelyto callers, explaining possible solutions, and ensuring thatclients feel supported and valued.Engaging inactive listening with callers, confirming or clarifying informationand diffusing angry...

**ROLES & RESPONSIBILITIES**: - Manage and resolve patients’ complaints - Place patients’ orders in the computer system - Identify and escalate issues to supervisors - Provide service information to patients - Research required information using available resources - Route calls to appropriate resources - Document all call information according to...

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing...

Handle a large volume of inbound and outbound calls in a timely manner - Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary - Identify customer needs, research issues, resolve complaints, and provide solutions - Maintain ownership of calls throughout the lifecycle of a caller’s request,...

Must Haves:• 2+ years of high volume (80+) call center experience, ideally includes some outbound call center experience• 1+ year remote work experience• No more than 3mo work gap since last role• Have been in past positions for 1+ years (do not want candidates who have been in consecutive short contracts)• Needs to be tech savvy:...

As a Call Center Representative, you will be at the forefront of delivering exceptional customer service by handling calls related to our banking products and services. This pivotal role requires a dedicated individual with outstanding communication skills, a comprehensive understanding of our financial offerings, and a commitment to providing personalized...

Manage large volumes of incoming andoutgoing calls in a timely mannerFollow communication"scripts" when dealing with differenttopicsDetermine customer needs, clarify information, research eachissue, and provide solutions and/or alternativesSeize opportunitiesto sell products as they ariseBuild sustainable relationships andengage customers by taking extra...

Qualifications and Experience: 3. Language Proficiency: Proficiency in both Arabic and English, both spoken and written, is essential. **Salary**: QAR4,000.00 - QAR4,700.00 per month **Experience**: - Call Center: 2 years (required) **Language**: - Arabic (required)

An Inbound/Outbound Call Center Agent is responsible for handling incoming and outgoing phone calls on behalf of a company or organization. The primary duties of this role involve answering customer inquiries, resolving issues, providing product or service information, and promoting sales. The agent may work in either an inbound or outbound call center,...

Manage large volumes of incoming and outgoing calls in a timely mannerFollow communication "scripts" when dealing with different topicsDetermine customer needs, clarify information, research each issue, and provide solutions and/or alternativesSeize opportunities to sell products as they ariseBuild sustainable relationships and engage customers by taking...