Emergency Coordinator
5 days ago
**We are looking to hire a qualifies Emergency Response Agent.**
- Handle customers urgent complaints reported from different channels (Call center, stakeholders, MM internal departments etc.)
- Capture information and enter data into coputer system (CRM/sheets) in a timely and accurate manner.
- Escalating problems to the 2nd level of support using UOC escalation processes.
- Able to coordinate between different parties.
- Follow up with internal department and external stakeholders.
- Working in shifts module,
- Able to quickly identify problems and make appropriate decisions.
- Show a high level of professionalism in handling urgent complains.
- Flexible to troubleshoot potentia; challenges.
- Monitoring UOC screens nd dashboards.
- Meet commitments and deadline.
- Main confidentiality.
- Able to work under pressure
- Prepare reports.
**Job Types**: Full-time, Contract
Contract length: 10 months
**Salary**: Up to QAR6,000.00 per month
**Education**:
- Higher diploma (required)
**Experience**:
- Emergency Coordinator: 3 years (required)
**Language**:
- Arabic (required)
- English (required)
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