Emergency Response Agent

2 weeks ago


Doha, Qatar Vistas Global Full time

An esteemed government organization is hiring **Emergency Response Agents**:

- Should have a minimum of 3 - 5 years of relevant experience.
- Should have a bachelor’s degree at least.
- Should have excellent Arabic and English communication skills.
- Should have good MS Office skills. Should have basic experience of GIS.
- Handle urgent customer complaints reported from different channels.
- Capture information and enter data into the computer system (CRM/Sheets) in a timely manner.
- Should escalate problems to the 2nd level of support using UOC escalation processes.
- Prepare reports and coordinate between different departments and external stakeholders.
- Monitor UOC screens and dashboards.

**Salary**: QAR6,000.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- Call Center Agent: 3 years (preferred)

**Language**:

- Arabic (required)



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