Emergency Response Agent
2 weeks ago
An esteemed government organization is hiring **Emergency Response Agents**:
- Should have a minimum of 3 - 5 years of relevant experience.
- Should have a bachelor’s degree at least.
- Should have excellent Arabic and English communication skills.
- Should have good MS Office skills. Should have basic experience of GIS.
- Handle urgent customer complaints reported from different channels.
- Capture information and enter data into the computer system (CRM/Sheets) in a timely manner.
- Should escalate problems to the 2nd level of support using UOC escalation processes.
- Prepare reports and coordinate between different departments and external stakeholders.
- Monitor UOC screens and dashboards.
**Salary**: QAR6,000.00 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- Call Center Agent: 3 years (preferred)
**Language**:
- Arabic (required)
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