Guest Engagement Supervisor

5 days ago

Doha, Qatar OliOli Children's Museum Full time

[OliOli® Doha] Guest Engagement Supervisor

**Position**: Guest Engagement Supervisor

**Location**:Doha, Qatar

**Executive Summary**
- OliOli® opened a second location in Doha, Qatar, and is inviting all people interested to join an amazing group of people and help their mission to deliver exciting, joyful, differentiated, world-class, and incredibly fun experiences to children that nurture their innate sense of curiosity and exploration._
- OliOli® (means joy in the Hawaiian language) is a multiple award-winning contemporary children's museum that opened to rave reviews in 2017. Founded by a group of parents who are passionate about open-ended non-judgmental play, OliOli® entails 6 interactive galleries comprising over 45 hands-on exhibits._
- The Guest Engagement Supervisor ensures that all Museum guests have an awesome, safe and augmentative experience by providing hands-on leadership to the team of front-line employees, offering outstanding customer service to guests, and by ensuring the Museum is welcoming, well-presented, and properly staffed. The Guest Engagement Supervisor helps to train, coach and supervise OliOli® front-line colleagues regarding interaction, facilitation and the guest experience. The Guest Engagement Supervisor leads by example and works directly on the floor, facilitating and resetting within exhibits. The Guest Engagement Supervisor also works to ensure the successful implementation of special events, facility rentals and Museum programs, including field trips, birthday parties, camps, workshops, and daily programs._

**FOUNDERS BACKGROUND**

We are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced and amazed. We aim to see joy on the faces of children.

**KEY DUTIES & RESPONSIBILITIES**
- **Visitors Experience and Service**_
- Provide impeccable service to the OliOli® guests including children, parents, caretakers, and other visitors
- Model appropriate adult-child interactions and exemplary customer service with OliOli® guests and partners; provide leadership on the floor in alignment with OliOli® core values
- Help nourish and sustain a culture of guest-centricity, cohesion, playfulness, and positive reinforcement
- Supervise, coach and lead 1-on-1 check-in meetings with OliOli® front-of-house colleagues working on the reception and within the galleries
- Managing team building activities and initiatives on a periodic basis which are combined with training/conversations/communication etc.
- Conduct daily briefings to ensure that the team is well-informed and ensure seamless communication with all colleagues
- Assessing/evaluating performance on a regular basis in accordance with agreed upon metrics and parameters
- Support the senior team within Guest Engagement in implementing new initiatives focused on enhancing the quality of guest experience
- Actively communicating our values/priorities with the guests and encourage the development of meaningful relationships with our little guests
- Coordinate with relevant colleagues to ensure that OliOli® is clean and safe
- Effectively manage the time of the team (particularly during off-peak hours) to ensure they are productively and satisfactorily engaged
- Create a seamless mechanism to understand, assess, and respond to visitor feedback (positive or negative)
- Pattern recognition in terms of guest complains and proactively resolving those issues; similarly pattern recognition in terms of team issues and proactively solving any problems
- Structured compilation and sharing of the visitor feedback with colleagues to address the complaints raised and avoid similar problems in the future
- Manage scheduling to ensure adequate coverage for all programs/events
- Support the hiring and onboarding process; including interviewing, scheduling and training
- Work with the content person to deliver awesome events, activations, and other programs that OliOli® has to offer
- NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job
- **Other Responsibilities**_
- Working with other colleagues, proactively contribute to the success of any special events and programs designed to enhance the profile of OliOli® within the community
- Work effectively with temporary staff (many of whom are expected to be students who are not likely to have extensive work experience)
- Perform other duties and be involved in projects and activities that contribute to the achievement of OliOli®s objectives

**QUALIFICATIONS**
- Demonstrated interpersonal, organizational, and leadership skills
- Supervisory/leadership experience and ability to effectively supervise and motivate staff
- Ability to manage time, prioritize tasks and balance project demands effectively
- Leadership experience preferred
- Excellent problem-solving skills, commitment to cu

  • Guest Experience Supervisor

    6 days ago

    Doha, Qatar Inspire Management Training Center Full time

    As a Guest Experience Supervisor, you will be the first point of contact for the Company Guests and Members with the primary role of delivering exceptional Customer Service, promoting the activities and selling a range of Guest experiences. You should perform the duties and responsibilities in accordance with Company's Service Standards and Policies in a...

  • Guest Relations Supervisor

    4 days ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 22191037 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien City Center Doha, Conference Centre Street, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment,...

  • Guest Relations Supervisor

    6 days ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 22136765 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Doha Resort & Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of...

  • Guest Relations Supervisor

    2 weeks ago

    Doha, Qatar Hilton Full time

    A Guest Relations Supervisor manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Supervisor, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an...

  • Guest Relations Supervisor

    2 weeks ago

    Doha, Qatar Hilton Full time

    A Guest Relations Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Supervisor, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order...

  • Guest Service Centre Supervisor at The Plaza Doha

    6 days ago

    Doha, Qatar Hilton Full time

    Guest Service Centre Supervisor at The Plaza Doha LXR Hotels & Resorts **Guest Service Centre Supervisor**: A **Guest Service Centre Supervisor** is responsible for leading the Guest Service Centre team in processing all incoming and outgoing calls accurately and courteously while maintaining the highest level of guest satisfaction and team...

  • Guest Experience Supervisor

    3 days ago

    Doha, Qatar Marriott International, Inc Full time

    **Número de Empleo** 24050584 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management APTITUDES DESEABLES Educación: Título de estudios secundarios o...

  • F&b Guest Relations Supervisor

    6 days ago

    Doha, Qatar Hilton Full time

    F&B Guest Relations Supervisor A F&B Guest Relations Supervisor is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction. **What will I be doing?** As a F&B Guest Relations Supervisor, you are...

  • Guest Experience Supervisor

    3 days ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 24020929 **Job Category** Rooms & Guest Services Operations **Location** The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** - Process all guest check-ins, verifying guest identity, form of payment, assigning room,...

  • Guest Experience Supervisor

    3 days ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 24050584 **Job Category** Rooms & Guest Services Operations **Location** The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment, assigning room,...

  • Guest Relations Supervisor

    2 weeks ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 22149448 **Job Category** Rooms & Guest Services Operations **Location** The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment, assigning room,...

  • Guest Relation Supervisor

    4 days ago

    Doha, Qatar Marriott International, Inc Full time

    **Additional Information** **Job Number**24218572 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment, assigning room, and...

  • Guest Experience Supervisor

    2 weeks ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 23010933 **Job Category** Rooms & Guest Services Operations **Location** West Bay Doha Autograph Collection, Diplomatic Street, West Bay Area, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form...

  • Floor Supervisor

    1 week ago

    Doha, Qatar Rixos Gulf Hotel Doha Full time

    **Floor Supervisor** The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated...

  • Guest Experience Expert

    3 days ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 23145510 **Job Category** Rooms & Guest Services Operations **Location** Sharq Village & Spa a Ritz-Carlton Hotel, Ras Abu Abboud Street, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Respond to any questions from guests, and follow up with guests to...

  • Guest Relation Supervisor

    2 days ago

    Doha, Qatar Apt Resources Full time

    Our client a 5 star hotel in Qatar is looking for an Arabic speaking Guest Relations Supervisor to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You...

  • Housekeeping Supervisor

    1 week ago

    Doha, Qatar Accor HQ Full time

    **Housekeeping Supervisor** Create the experience before the guest has even arrived. As a Housekeeping Supervisor, the organizational support you provide to the Housekeeping team will ensure our guest rooms are well equipped and that our guests Feel Welcome from the minute they step into their room. **What’s in it for you**: - Employee benefit card...

  • Guest Relation Supervisor

    4 days ago

    Doha, Qatar Marriott International, Inc Full time

    **Additional Information** **Job Number**24218572 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment, assigning room, and...

  • Guest Experience Supervisor

    2 days ago

    Doha, Qatar Marriott International, Inc Full time

    **职位编号** 24172775 **工作类别** Rooms & Guest Services Operations **地点** Sharq Village & Spa a Ritz-Carlton Hotel, Ras Abu Abboud Street, Doha, Qatar, Qatar 在地图中查看 **编制** Full-Time **远程申请?** N **重新安置？** N **职位类型** Non-Management *** Process all guest check-ins, verifying guest identity, form of...

  • Female Beach Supervisor

    2 weeks ago

    Doha, Qatar Aspire Katara Hospitality Full time

    We are looking for great Beach Supervisors who are friendly, enthusiastic and approachable with a substantial level within the active sports environment. You will be supporting the Beach Manager in leading the team to create a fun, professional and safe environment in which to deliver our beach and watersports activities to guests of all...