Cluster Reservations Agent

3 weeks ago


Doha, Qatar Marriott International, Inc Full time

**Job Number** 23132471

**Job Category** Reservations

**Location** Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.



  • Doha, Baladīyat ad Dawḩah, Qatar Tivoli Full time

    As Cluster Reservations Agent you will support the Cluster Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue...


  • Doha, Qatar Tivoli Full time

    **Company Description** Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. As Cluster...


  • Doha, Baladīyat ad Dawḩah, Qatar Millennium Hotels and Resorts MEA Full time

    As a Cluster Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.Key Job Responsibilities:Assist guests in making room reservations through various...


  • Doha, Qatar RAFFLES Full time

    **Company Description** BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    As a Cluster Reservations Supervisor at Millennium Hotel & Millennium Central, Doha, you play a key role in supporting the reservations department by overseeing reservation operations and providing exceptional customer service. Your responsibilities include supervising reservation agents and ensuring efficient booking processes.Key Job...

  • Reservation Agent

    5 days ago


    Doha, Baladīyat ad Dawḩah, Qatar Century Marina Hotel Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Century Marina HotelCluster Asst. Human Resources Manager | Payroll Management Developing HR Policies | Labour Law | Onboarding Employees | ERPCompany DescriptionThe Century Marina Hotel, situated in the heart of Lusail City, is a 5-star property targeting an...

  • Reservation Agent

    2 weeks ago


    Doha, Qatar Radisson Blu Hotel - Doha - Reservations Full time

    **TASKS, DUTIES AND RESPONSIBILITIES** MAXIMISES HOTEL REVENUE AND GUEST SATISFACTION Greets guests over the phone in a friendly, courteous manner - Records reservation information accurately; identifies and records group and transient business codes - Informs other departments of VIP arrivals - Identifies commissionable reservations and secures required...

  • Reservation Agent

    3 weeks ago


    Doha, Qatar Gulf Pearls Hotel Full time

    We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets. To be successful as a Reservation Agent you must be able to work with mínimal supervision and...


  • Doha, Qatar Marriott International, Inc Full time

    **Additional Information** **Job Number**25019982 **Job Category**Reservations **Location**Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received...

  • Reservation Agent

    4 days ago


    Doha, Qatar IRS Tunisia Full time

    Should have at least 3 years experience as Reservation Agent - Good communictaion skills - Any nationality can apply **Job Types**: Full-time, Permanent **Salary**: QAR2,500.00 per month **Experience**: - Reservation: 3 years (preferred)

  • Reservation Agent

    4 weeks ago


    Doha, Qatar Rixos Gulf Hotel Doha Full time

    **Reservation Agent** The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated...

  • Reservations Agent

    13 hours ago


    Doha, Baladīyat ad Dawḩah, Qatar the ritz-carlton qatar Full time

    Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property...

  • reservation agent

    1 week ago


    Doha, Baladīyat ad Dawḩah, Qatar Ennismore Full time

    The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant entertainment programs, and the trendy and distinguished ALL INCLUSIVE food and beverage concepts with 378 beautifully appointed guest rooms, dream bedding, and luxurious atmosphere. Join our motivated and vibrant team as...

  • reservation agent

    1 week ago


    Doha, Baladīyat ad Dawḩah, Qatar Hyde Johannesburg Rosebank Full time

    Company DescriptionThe Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, vibrant entertainment programs, and trendy and distinguished ALL INCLUSIVE food and beverage concepts with 378 beautifully appointed guest rooms, dream bedding, and a luxurious atmosphere. Join our motivated and...


  • Doha, Qatar Inspire Management Training Center Full time

    We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets. Reservation Agent Responsibilities: - Assisting and advising customers who may be choosing from...

  • Reservations Agent

    4 weeks ago


    Doha, Qatar Millennium Hotel & Millennium Central, Doha Full time

    As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes. **Key Job Responsibilities**: - Provide information about room availability, rates, and hotel...

  • Reservation Agent

    3 days ago


    Doha, Baladīyat ad Dawḩah, Qatar Power International Holding (Qatar) Full time

    Roles and responsibilities The Reservation Agent in hotel sales and marketing is responsible for facilitating guest bookings, managing reservations, and optimizing room occupancy to maximize revenue. They serve as the primary point of contact for guests, providing exceptional customer service and assisting with inquiries, reservations, and modifications....

  • Reservation Agent

    1 week ago


    Doha, Baladīyat ad Dawḩah, Qatar Power International Holding Full time

    The Reservation Agent in hotel sales and marketing is responsible for facilitating guest bookings, managing reservations, and optimizing room occupancy to maximize revenue. They serve as the primary point of contact for guests, providing exceptional customer service and assisting with inquiries, reservations, and modifications. Additionally, Reservation...

  • Reservation Agent

    4 weeks ago


    Doha, Qatar voco Full time

    Sell the voco® Doha West Bay Suites product and services using up-selling and suggestive selling techniques - Promote the Hotel’s products and services - Maintain a high level of product and service knowledge about voco® Doha West Bay Suites. - Prepare and execute action plans which increase reservation sales and associated business - Offer waitlist...

  • Reservation Agent

    2 days ago


    Doha, Qatar NHG Co. Full time

    **Job Title: Reservation Agent** **Salary : 3,500-4,000 QR depends on the experience** - Assisting and advising customers who may be choosing from a variety of travel options - Making reservations for customers based on their requirements allowance - Checking the availability of the hotels accommodations,tickets and transportation desired. - Ensure booking...