Flower Shop Manager

2 weeks ago

Doha, Qatar Pivoine Flowers Full time

Place orders for flower products. Communicate with wholesale suppliers and place orders for flowers, plants, fertilisers and seeds.
- Handle sensitive products. Properly store and present sensitive products, taking care of relevant factors like temperature, light exposure, moisture levels, etc.
- Ensure customer focus. Attitude that puts customers at the centre of the business in all cases.
- Manage budgets. Conduct cost estimates and budget planning. Monitor the budget, as well as costs and expenses. Forecast the budget development continuously. Report on the budget.
- Study sales levels of products. Collect and analyse sales levels of products and services in order to use this information for determining the quantities to be produced in the following batches, customer feedback, price trends, and the efficiency of sales methods.
- Advise customers on types of flowers. Provide customers with advice on types and varieties of plants and flowers, floral arrangements and decorations for specific occasions.
- Supervise merchandise displays. Work closely together with visual display staff to decide how items should be displayed, in order to maximise customer interest and product sales.
- Ensure compliance with purchasing and contracting regulationsImplement and monitor company activities in compliance with legal contracting and purchasing legislations.
- Use different communication channels. Use various types of communication channels such as verbal, handwritten, digital and telephonic communication with the aim of constructing and sharing information and ideas.
- Negotiate buying conditions. Negotiate terms such as price, quantity, quality, and delivery terms with vendors and suppliers in order to ensure the most beneficial buying conditions.
- Create flower arrangements. Select suitable flora and foliage to create floral arrangements and match arrangements with decorative accessories such as pieces of ceramic and vases.
- Negotiate sales contracts. Come to an agreement between commercial partners with a focus on terms and conditions, specifications, delivery time, price etc.
- Recruit employees. Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
- Adhere to organisational guidelines. Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.
- Measure customer feedback. Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.
- Maximise sales revenues. Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.
- Maintain relationship with customers. Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
- Oversee promotional sales prices. Ensure that sale prices and promotions are passed through the register as they should.
- Monitor customer service. Ensure all employees are providing excellent customer service in accordance to company policy.
- Obtain relevant licenses. Comply with specific legal regulations, e.g. install the necessary systems and provide the necessary documentation, in order to obtain the relevant license.
- Manage staff. Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
- Order supplies. Command products from relevant suppliers to get convenient and profitable products to purchase.
- Maintain relationship with suppliers. Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
- Ensure correct goods labelling. Ensure that goods are labeled with all necessary labeling information (e.g. legal, technological, hazardous and others) regarding the product. Ensure that labels respects the legal requirements and adhere to regulations

**Salary**: QAR3,500.00 - QAR4,500.00 per month

Application Question(s):

- Are you currently in Doha or have ready passport to work here?

**Experience**:

- Flower management and design: 2 years (preferred)

**Language**:

- English (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

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