Rooms Manager

6 days ago

Doha, Qatar IHG Full time

**About us**
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. Towering 46 floors above the city, voco® Doha West Bay Suites offers contemporary flair, convenience and a warm Qatari welcome. We’re centrally located in West Bay, the business and diplomatic heart of Doha, 20 minutes from Hamad International Airport (DOH) and steps away from Doha Exhibition and Convention Centre and corporate offices.
**Your day to day**:

- Plan and oversee all front of house and guest service processes from the arrival of guests to their departure in order to ensure the meeting (and exceeding) of guest needs. - Participate in the formulation of the annual budget and the front office plan. - Oversee the development and implementation of creative plans/programs that anticipate and meet guest needs and interests. - Protect the welfare and interests of guest and ensure the safekeeping of the property. - Ensure professional and effective lines of communication are maintained between Front Office and all other operating departments, with particular emphasis on Housekeeping and Engineering department. - Ensure that the Manager on Duty Log is accurately updated with an emphasis on concise reporting. - Ensure voco® Doha West Bay Suites and IHG policies are adhered to. - To maintain professional business confidentiality. - To conduct yourself in a professional manner at all times and maintain high grooming standard - Ensure daily financial transactions are correctly accounted for and that cash floats are reconciled and properly logged in the related documents.
**What we need from you**
GENERAL - Communicate effectively with all other departments - Attend meetings, training sessions and any other required meeting or training session. - Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations. - Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager. - Constant supervision on the CID system, data entry and files etc. - Achieve high customer satisfaction rate. - Achieve staff retention and engagement rate. - Achieve high customer satisfaction rate. - Contribute on revenue enhancement initiatives. - Assigned projects are completed within designated timeframes - Maintains a professional and organised work environment - Reports daily/weekly, presentations and other administrative duties are consistently on a high standard; and free of errors and omissions. PERSONAL CHARACTERISTICS Education - Formal Hospitality Management qualifications - desirable Experience - At least 2 years previous experience within a hotel front office operations environment at management level. - Technical - Competent Word, Excel, PowerPoint and software packages - Competent in hotel operation software (Opera) - Competent Oral and Written Communication Skills - Strong organizational and work coordinating skills to handle multiple assignments and projects Personal Attributes - ‘Can do’ attitude and a high level of energy - Professionally groomed - Able to manage task simultaneously; and priorities - Approachable with a strong desire to provide exemplary service. Sense of humor
**What we offer**
We’ll reward all your hard work with great benefits. Join us and you’ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.
Job Reference: EMEAA36349

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