Rooms Division Manager

4 weeks ago

Doha, Qatar Marriott International, Inc Full time

**Job Number** 24029251

**Job Category** Rooms & Guest Services Operations

**Location** The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

**CORE WORK ACTIVITIES**

**Leading Guest Services Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures recognition of employees is taking place across areas of responsibility.
- Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
- Celebrates successes and publicly recognizes the contributions of team members.

**Maintaining Guest Services and Front Desk Goals**
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.

**Managing Projects and Policies**
- Ensures compliance with all Front Office policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.
- Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Responds to and handles guest problems and complaints.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.

**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Establishes challenging, realistic and obtainable goals to guide operation and performance.
- Solicits employee feedback,

  • Rooms Division Manager

    3 weeks ago

    Doha, Qatar Grand Hyatt Doha Full time

    Summary At Grand Hyatt Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of **Fun, Creativity, Respect, Empathy, Integrity, **and **Humility** are the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged. **The...

  • Room Division Manager

    1 week ago

    Doha, Qatar IHG Full time

    **About us** Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences center on our guests, offering an inspiring design that evokes curiosity to...

  • Director of Rooms

    3 weeks ago

    Doha, Qatar MINOR Hotels Full time

    As Director of Rooms, you will manage the effectiveness of the day-to-day Rooms operation. The priority of your role will be working closely with the Rooms Division department leaders and other department leaders to ensure the highest level of service delivery to meet guest satisfaction and exceed their expectations. Your main responsibilities will include...

  • Director of Rooms

    1 week ago

    Doha, Qatar Anantara Full time

    Company Description For travellers seeking freedom, independence and space. Oaks Hotels & Resorts offers spacious contemporary serviced studios and suites across Australia, New Zealand, Asia and the Middle East. Effortless short or long stays unfold with peace of mind and all the essential comforts. **Job Description**: As Director of Rooms, you will...

  • Director of Rooms

    4 weeks ago

    Doha, Qatar Minor International Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Director of Rooms

    4 weeks ago

    Doha, Qatar Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Division Manager

    2 weeks ago

    Doha, Qatar CLAIRRA Group Full time

    We are looking to hire a dynamic division manager to join our company. **Should have knowledge and experience on both division: Real Estate & Food Division** **Responsibilities**: - Responsible for overseeing the daily operations of Real Estate and Food Division. - Evaluating the division's performance and identifying areas of improvement. - Supervising...

  • Hotel Division Manager

    1 week ago

    Doha, Qatar Oilexec Full time

    Looking for Division Manager with FO, sales, Marketing & Revenue Management Experience Job Summary The Division Manager for Marketing, Sales, Revenue, and Front Office is responsible for driving the hotel’s sales performance, enhancing brand visibility, optimizing revenue, and ensuring seamless front office operations. This role integrates strategic...

  • Director of Rooms

    4 weeks ago

    Doha, Qatar The Ned London Full time

    **DIRECTOR OF ROOMS**: The Ned Doha - Doha- competitive- Full timeLocated in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned’s Club, a private members’ club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool. **Job Purpose**: We are...

  • Rooms Division Manager

    3 weeks ago

    Doha, Qatar SPHC Full time

    **About us** As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer...

  • Rooms Division Manager

    3 weeks ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 24053500 **Job Category** Rooms & Guest Services Operations **Location** Qabila Westbay Hotel, Diplomatic Street, West Bay Area, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in managing the execution of all operations in the rooms...

  • Director of Rooms

    2 weeks ago

    Doha, Qatar Hilton Full time

    Director of Rooms - Waldorf Astoria Doha West Bay! A Director of Rooms r is responsible for overseeing all Rooms Division operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives. **What will I be doing?** As a Director of Rooms, you are responsible for overseeing all...

  • Tires Division Manager

    2 weeks ago

    Doha, Qatar ASMACS QATAR Full time

    **TIRES/LUBRICANTS DIVISION MANAGER **(Tyre & Lubricant experience) Directly responsible for managing all the departments under the **TYRES Division** **Qualifications** - **15 years** of Managerial experience in over-all **Operations in Tyre Division (required)**: - Mechanical Engineering preferably with **Master's Degree in Business...

  • Tyres Division Manager

    3 weeks ago

    Doha, Qatar ASMACS QATAR Full time

    **TIRES/LUBRICANTS DIVISION MANAGER **(Tyre & Lubricant experience) Directly responsible for managing all the departments under the **TYRES Division** **Qualifications** - **15 years** of Managerial experience in over-all **Operations in Tyre Division (REQUIRED)**: - Mechanical Engineering preferably with **Master's Degree in Business...

  • Tyres Division Manager

    4 weeks ago

    Doha, Qatar ASMACS QATAR Full time

    **DIVISION MANAGER (25000 QR)** Directly responsible for managing all the departments under the **TYRE and LUBRICANT Division** **Qualifications** - 15 years of Managerial experience in over-all Operations in **Tyre & Lubricant Division (required)** - Mechanical Engineering preferably with Master's Degree in Business Management **Salary**: QAR20,000.00 -...

  • Tires Division Manager

    3 weeks ago

    Doha, Qatar ASMACS QATAR Full time

    **TIRES/LUBRICANTS DIVISION MANAGER **(Tyre & Lubricant experience) Directly responsible for managing all the departments under the **TYRE and LUBRICANT Division** **Qualifications** - **15 years** of Managerial experience in over-all **Operations in Tyre & Lubricant Division (required)**: - Mechanical Engineering preferably with **Master's Degree in...

  • Store Keepers

    4 weeks ago

    Doha, Qatar DOHA LOGIC ENTERPRISES - INDUSTRIAL CATERING DIVISION Full time

    Store Keeper (Catering Division) - To manage stocks in stores and keep records by day to day. - Ensure the available stocks every day. - Enroll the complete data while stocks receiving and delivering. - Involve complete actions related to catering provisions stocks. - Minimum 2 years experience in same field. - Local and Immediate joining only. - Food,...

  • Elv Division Manager

    2 days ago

    Doha, Qatar MACKINS TRADING AND CONTRACTING WLL Full time

    MACKINS Trading and Contracting W.L.L is a leading Building Automation and ELV (Extra Low Voltage) service provider in Doha, Qatar. Our highly experienced Engineering & Project Management team ensures that we deliver projects on time, within budget, and with the highest quality standards. As an ISO-certified Quality Management company and an approved Fire...

  • Territory Sales Manager

    4 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Job Title: Territory Sales Manager - Healthcare DivisionWe are seeking a highly motivated and results-driven Territory Sales Manager to join our Healthcare Division at lxbfYeaa. In this role, you will be responsible for developing and executing strategies to drive growth and meet customer needs across the healthcare industry.Your strong commercial acumen and...

  • Tires/lubricants Division Manager

    7 days ago

    Doha, Qatar ASMACS QATAR Full time

    **TIRES/LUBRICANTS DIVISION MANAGER **(Tyre & Lubricant experience) Directly responsible for managing all the departments under the **TYRE and LUBRICANT Division** **Qualifications** - **15 years** of Managerial experience in over-all **Operations in Tyre & Lubricant Division (required)**: - Mechanical Engineering preferably with **Master's Degree in...