Director of Operations

6 months ago

Doha, Qatar Marriott International, Inc Full time

**Job Number** 24016550

**Job Category** Rooms & Guest Services Operations

**Location** Marriott Executive Apartments City Center Doha, Diplomatic Street, West Bay, Doha, Qatar, Qatar VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** Y

**Position Type** Management

**JOB SUMMARY**

Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office,, Recreation/Health Club, Housekeeping, Food and Beverage (2 outlets)/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

**CORE WORK ACTIVITIES**

**Managing Profitability**
- Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
- Analyzes service issues and identifies trends.
- Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
- Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

**Managing Revenue Goals**
- Monitors hotel operations sales performance against budget.
- Reviews reports and financial statements to determine hotel operations performance against budget.
- Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

**Leading Operations and Department Teams**
- Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
- Develops systems to enable employees to understand guest satisfaction results.
- Communicates a clear and consistent message regarding departmental goals to produce desired results.

**Managing the Guest Experience**
- Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
- Responds to and handles guest problems and complaints.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

**Managing and Conducting Human Resources Activities**
- Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
- Ensures employees are treated fairly and equitably.
- Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).
- Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
- Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
- Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
- Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as

  • Director - Operations

    6 months ago

    Doha, Qatar DEW WLL Full time

    **Leading Oil & Gas EPIC company in Qatar is looking for.** **Director - Operations is entrusted with smooth and timely functioning of company operations. This entails alignment with personnel, Core operations, budgets, project delivery, and overall company strategy. Additionally, the director is responsible for fostering the growth and development of team...

  • Director of Operations

    3 months ago

    Doha, Qatar Solusta Events Full time

    Job Title: Director of Operations Location: Doha, Qatar **Job Type**: Full-Time Company Industry: Talent Agency / Project Management Position Overview: We are seeking an experienced and results-driven Director of Operations to lead our operational functions and drive the success of the company. The Director of Operations will be responsible for...

  • Director of Operations

    7 months ago

    Doha, Qatar Hilton Full time

    Director of Operations A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. **What will I be doing?** As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department...

  • Director of Operations

    6 months ago

    Doha, Qatar Hilton Full time

    Director of Operations A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. **What will I be doing?** As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of...

  • Director of Operations

    4 weeks ago

    Doha, Qatar Hilton Full time

    Director of Operations A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. **What will I be doing?** As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of...

  • Director of Operations

    7 months ago

    Doha, Qatar Hilton Full time

    A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. **What will I be doing?** As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed...

  • Director of Operations

    6 months ago

    Doha, Qatar Hilton Full time

    A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. **What will I be doing?** As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed...

  • Medical Services Operations Director

    1 month ago

    Doha, Baladīyat ad Dawḩah, Qatar PPL Dynamics Full time

    Job Title: Medical Services Operations DirectorPPL Dynamics is seeking a highly experienced Medical Services Operations Director to lead our healthcare operations.

  • Director of Operations

    6 months ago

    Doha, Qatar Prime Solutions & Services W.L.L Full time

    **Director of Operations - Parking** Our Company is seeking a dynamic and experienced Director of Operations to lead our Parking division in the Gulf countries. As the Director of Operations, you will be responsible for expanding and overseeing our parking operations, ensuring profitability, optimizing costs, and enhancing overall customer...

  • Director of Operations

    8 months ago

    Doha, Qatar Antal International Full time

    A great opportunity to be the Director of Operations for this new hotel in Doha, great career possibilities Luxury Hotel Experience in a similar role Strong leadership skills Strategic Strong financial skills with proven track record of results Guest focuses An expert in operations GCC Experience - Fluent in Arabic and English

  • Director of Food

    6 months ago

    Doha, Qatar Park Hyatt Doha Full time

    Summary You will be responsible for the efficient running of the division in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Director of Food & Beverages and Culinary Operations is responsible to function as the Business Manager and a Marketing Specialist for the Food and...

  • Medical Services Operations Director

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar PPL Dynamics Full time

    PPL Dynamics seeks a seasoned Medical Services Operations Director to lead our healthcare operations.Job Summary:We are looking for a highly skilled and experienced Medical Services Operations Director to join our team at PPL Dynamics.About the Role:The Medical Services Operations Director will be responsible for overseeing the day-to-day operations of our...

  • Restaurant Operations Director

    4 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Domo Ventures W.L.L. Full time

    Overview:">Domo Ventures W.L.L. is seeking a seasoned General Manager to oversee the operations of their restaurants in Bahrain. With a proven track record in managing multi-unit restaurant operations, driving profitability, and ensuring exceptional customer satisfaction.About the Role:">This is an exciting opportunity for a results-driven individual to lead...

  • Manufacturing Operations Director

    6 days ago

    Doha, Baladīyat ad Dawḩah, Qatar PPL Dynamics Full time

    About PPL DynamicsWe are a dynamic organization seeking a highly skilled and experienced Manufacturing Operations Director to lead our factory operations.Salary$120,000 - $180,000 per annumJob DescriptionAs our ideal candidate, you will oversee the entire production process, ensuring efficiency and adherence to quality standards. You will be responsible for...

  • Operations Director

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar PPL Dynamics Full time

    PPL Dynamics seeks an experienced Operations Director to lead our manufacturing operations. As a key member of our management team, you will oversee the entire production process, ensuring efficiency and quality standards are met.Job Summary:We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience, to manage a team of...

  • Director of Flight Operations

    6 months ago

    Doha, Qatar MAE Aircraft Management Full time

    **DIRECTOR OF FLIGHT OPERATIONS - FLIGHT OPERATIONS DEPARTMENT** **JOB DESCRIPTION** **Job title / Role: DIRECTOR OF FLIGHT OPERATIONS (DFO)** **Work location: MAE Aircraft Management W.L.L. (MAE), Bahrain** **Department: FLIGHT OPERATIONS** **Superior: ACCOUNTABLE MANAGER** **Full-time Part-time** **Reference Document**: **A. Essential Duties and...

  • Operations Director

    3 months ago

    Doha, Qatar PostPro Ltd Full time

    **Job Summary** Our client, an innovative healthtech startup, is seeking a **Operations Director ** to streamline their operations and financial processes. This key hire will ensure the company scales efficiently while maintaining financial health and operational excellence. **Key Responsibilities**: - Oversee day-to-day operations, including logistics,...

  • Manufacturing Operations Director

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar PPL Dynamics Full time

    PPL Dynamics is seeking a highly skilled Manufacturing Operations Director to oversee the entire production process, ensuring efficiency and adherence to quality standards.Responsibilities:Production Leadership: Direct and manage a team of production supervisors and workers to achieve production goals and objectives.Quality Assurance: Develop and implement...

  • Restaurant Operations Director

    2 months ago

    Doha, Baladīyat ad Dawḩah, Qatar Domo Ventures W.L.L. Full time

    Job Title: Restaurant General ManagerJob Summary: Domo Ventures W.L.L. is seeking a seasoned General Manager to oversee the operations of their restaurants in Bahrain. The ideal candidate will have a proven track record in managing multi-unit restaurant operations, driving profitability, and ensuring exceptional customer satisfaction.Key...

  • Restaurant Operations Director

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar Domo Ventures W.L.L. Full time

    Estimate Salary: $100,000 - $120,000 per annum.About the RoleWe are seeking a seasoned Restaurant General Manager to oversee the operations of our restaurants in Bahrain. The ideal candidate will have a proven track record in managing multi-unit restaurant operations, driving profitability, and ensuring exceptional customer satisfaction.Key...