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IT Support

1 month ago

Doha, Qatar Future Gate Full time

**Job Summary**:
We are seeking a proactive and customer-focused IT Support Specialist to join our dynamic team. In this role, you will be responsible for providing technical support to our staff, ensuring that our computer systems, hardware, software, and networks operate seamlessly. Additionally, you will assist with website maintenance and development, with a particular emphasis on WordPress. This position offers a great opportunity to contribute to a fast-paced environment while further developing your technical skills.

**Key Responsibilities**:

- **Technical Support**:

- Troubleshoot and resolve technical problems with desktops, laptops, printers, and mobile devices.
- **System Maintenance**:

- Perform regular system updates, backups, and security checks to ensure data integrity and system reliability.
- **Network Assistance**:

- Support network connectivity issues and collaborate with the network team to resolve complex problems.
- Assist in managing user accounts and permissions through Active Directory or similar systems.
- **Website Management**:

- Assist with building, updating, and maintaining company websites, with a strong focus on WordPress platforms.
- Troubleshoot website-related issues and ensure optimal website performance.
- **Documentation & Training**:

- Document troubleshooting steps, technical procedures, and resolutions in our ticketing system.

**Qualifications**:

- **Education**:

- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
- **Experience**:

- Minimum of 2 years’ experience in an IT support or help desk role.
- Demonstrated experience with Windows, macOS, and basic Linux environments.
- **Technical Skills**:

- Basic understanding of networking principles, including TCP/IP, VPN, and firewall configurations.
- Proven knowledge in website building and management, particularly using WordPress.
- **Soft Skills**:

- Excellent problem-solving and communication skills.
- Ability to explain technical concepts in non-technical terms.
- Strong organizational skills and attention to detail.

**Location**:

- Doha (required)