Assistant Manager

4 days ago

Doha, Qatar Talent Pal Full time

We are seeking an experienced Guest Relations Assistant Manager to join our company. You should possess an outgoing personality to make clients feel satisfied and comfortable. You will assist with guests’ enquiries and resolve any dissatisfaction.

**JOB RESPONSIBILITY**
- Provide inspirational leadership, clear vision and direction to colleagues to ensure delivery of the company brand, values, and vision, to create an amazing experience for our members and guests. Act as a role model for our brand’s mission, service culture, and values.
- Conduct staff briefings, trainings, evaluate staff performance, counsel, and motivate departmental staff. Serve as a role model, and first point of contact for all Guest Relations employees.
- Always be fully aware of our products, services, promotional activities pricing and policy changes, and provide correct information to members, visitors, clients.
- Maximize productivity through effective staffing, scheduling, coaching and mentoring departmental staff.
- Attend to the Guest requirements, concerns, complaints and resolve service 'glitches' and keep a record of all feedback under the appropriate system. Ensure that the issues are resolved in a timely manner to guest’s satisfaction.
- Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the operational challenges experienced by the Frontline staff.
- Draft and implement the standard operating procedures, policies, define systems and practices, review the existing documentation procedures and suggest revision to enhance the administrative efficiency of the Department.
- Gather members and guest feedback, comments, remarks through various channels, surveys, analyse and evaluate all guest comments and feedbacks concerning our products and services.
- Provide findings and feedback to management through use of data analysis, identify root cause and work with the relevant department heads on suggestions to enhance guest experience and satisfaction.
- Discuss special discounts, concessions with the Director of Finance and secure prior approvals from the General Manager and document all special discounts, concessions, out of the service terms offerings and entitlement agreed with the members and guests and inform the respective HOD in writing.
- Ensure proper documentation, UpToDate records and files are maintained as per the set standards for all members, guests, clients. Track Membership expiries and encourage renewals.
- Maximize additional revenue by motivating colleagues by implementing or maintaining incentive programs.
- Develop and maintain good PR with the existing Members, Guests, Clients.
- Regular conduct trainings regarding Guest Service, Guest Orientation & Service enhancement for all operational team members. Improve and maintain guest satisfaction scores through ongoing learning and Training of brand standards and service essentials to employees.
- Ensure high grooming standards are maintained by all operations team within the parameters of company requirements.
- Attend Internal Audits, External / Third party Audits, provide justification and adhere to the corrective action suggested by the Management.
- Ensure that company policies & standard operating procedures are followed by each and every staff. Taka necessary corrective actions against the employee at fault.
- Prepare and submit yearly Manning Budget, Capex, Opex budgets. strategies and ensure attainment of given targets under the budget’s guidelines.
- Manage the Guest Relations Departmental budget to develop specific campaigns, promotions, and collateral for effective market awareness, generate revenue and meet set targets.
- Report any issue or damages and breakdowns within working areas and the resort to ensure a defect-free facilities and service amenities provided.
- Maintain strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support.
- Coordinate with the HR department for staff related issues. Create good teamwork & motivate staff by introducing various welfare programs and activities.
- Address all communications on day-to-day basis and carry-out all internal & external written communication with staff/operations and with guests as per guidelines.
- Prepare weekly progress reports and submit periodic reports to the Management, as per the stipulated schedule.
- Promote a safe Working environment by following, implementing, maintaining Health & Safety standards. Follow company policies and procedures on reporting accidents, injuries, and unsafe work conditions.
- To ensure requirement compliance on any External/Internal audits related to ISO and Supreme Committee standards.
- Ensure that requirements related to Food Safety (ISO 22000:2005) & HSE (lSO 14001:2004 & OHSAS 18001:2007) are implemented and maintained within the department.
- All docume

  • Assistant to the Assistant Manager

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar QatarEnergy Qatarization Full time

    About the JobWe are looking for an experienced Assistant to the Assistant Manager to join our team at QatarEnergy Qatarization. The successful candidate will be responsible for providing high-quality administrative support to the Assistant Manager and staff.Key SkillsMinimum 4 years of work experience in a similar position.Excellent communication and typing...

  • Assistant Manager

    6 days ago

    Doha, Qatar Recruit for Africa Full time

    **Assistant Manager | Qatar | Fine Dining Restaurant**: We are looking for experienced **RESTAURANT ASSISTANT MANAGER **to join the F&B Team of fine dining restaurant located in Doha, Qatar. **Requirements and skills needed**: - At least 2 years of experience as Restaurant Assistant Manager from luxury hotels / cruise ships or fine dining restaurants -...

  • Assistant Manager

    2 weeks ago

    Doha, Qatar ALRABIA INVESTMENT Full time

    We are looking for a Restaurant Assistant Manager to ensure all daily activities run smoothly and efficiently. Restaurant Assistant Manager responsibilities include ordering kitchen utensils and equipment based on our needs, managing contracts and payroll and supervising restaurant staff performance. To be successful in this role, you should be familiar...

  • Assistant Manager

    2 weeks ago

    Doha, Qatar Apt Resources Full time

    **ASSISTANT MANAGER**: **Job ID **:2113 **Location **:Doha - Qatar **Industry **:Hospitality / Tourism / Recreative **Functional Area **:other AED 5,000.00 - 5,000.00 **Other Benefits **:Food+Accommodation+Transport **GCC Driving License **:No **Description: - Monitor the overall operation of the branch, Negotiate with Supplier any issues about the...

  • Assistance Manager

    5 days ago

    Doha, Qatar Premium Solutions Consultancy Full time

    One of the leading groups in Qatar is looking for “Female Assistant Manager” For their Luxury Spa Division. Attractive Package. **Responsibilities**: - Ensures all employees have the proper supplies, equipment, and uniforms. - Comprehends operating statements and payroll progress reports as needed to assist in the financial management of department. -...

  • Assistant Security Manager

    1 week ago

    Doha, Qatar Inspire Management Training Center Full time

    As an Assistant Security Manager, you will be responsible for implementing safety and risk management processes for assigned hotels to deliver a safe Guest and Team Member experience. As an Assistant Safety and Security Manager, will also be required to carry out full investigations and audit the hotel to ensure security and safety compliance. JOB...

  • Assistant Manager

    4 weeks ago

    Doha, Qatar Park Hyatt Doha Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Outlet is responsible to assist the Outlet Manager in managing the assigned outlet as a successful independent...

  • Assistant Manager

    2 weeks ago

    Doha, Qatar Park Hyatt Doha Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Security is responsible to assist the Security Manager in developing, implementing, monitoring and evaluating the...

  • Assistant Restaurant Manager

    6 days ago

    Doha, Qatar Al Sraiya Holding Group Full time

    We are searching for a reliable, innovative assistant restaurant manager to supervise operations. The assistant restaurant manager's duties include scheduling shifts, balancing cash registers, and overseeing payroll. You should also address customers' complaints and queries in a swift, courteous manner. To be successful as an assistant restaurant manager,...

  • Assistant Outlet Manager

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar HYATT HOTEL Full time

    Roles and responsibilities You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Outlet is responsible to assist the Outlet Manager in managing the assigned outlet as a...

  • Assistant Project Manager

    4 days ago

    Doha, Qatar Basta Full time

    We are currently looking for the Assistant Project Manager to assist the Manager in managing and overseeing the complete catering operations of the designated Site/Project. **Requirements**: - Able to communicate fluently in English & Arabic. - Minimum 5 years of proven experience in a similar field with exposure to operation and team management. - Good...

  • Assistant Manager

    6 days ago

    Doha, Qatar Hundred Coffee Full time

    We are looking for a responsible manager to help organize and run our retail to help and organize and run our retail stores. Duties and responsibilities - Assisting the manager in organizing, planning and implementing strategy - Coordinating retail store operations - Ensuring store schedule and objectives are met by employees - track the progress of weekly,...

  • Assistant Restaurant Manager

    1 day ago

    Doha, Qatar Vistas Global Full time

    We are looking for a **Restaurant Assistant Manager** to ensure all daily activities run smoothly and efficiently. **Responsibilities** - Calculate future needs in kitchenware and equipment and place orders, as needed - Manage and store vendors’ contracts and invoices - Coordinate communication between front of the house and back of the house staff -...

  • Assistant Restaurant Manager

    5 days ago

    Doha, Qatar Vistas Global Full time

    We are looking for a **Restaurant Assistant Manager** to ensure all daily activities run smoothly and efficiently. **Responsibilities** - Calculate future needs in kitchenware and equipment and place orders, as needed - Manage and store vendors’ contracts and invoices - Coordinate communication between front of the house and back of the house staff -...

  • Assistant Restaurant Manager

    6 days ago

    Doha, Qatar Vistas Global Full time

    We are looking for a Restaurant Assistant Manager to ensure all daily activities run smoothly and efficiently. **Responsibilities** - Calculate future needs in kitchenware and equipment and place orders, as needed - Manage and store vendors’ contracts and invoices - Coordinate communication between front of the house and back of the house staff - Prepare...

  • Assistant Manager

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Hyatt Regency Full time

    Organization- Hyatt Regency DohaSummaryAbout Hyatt Regency Oryx DohaWelcome to Hyatt Regency One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad...

  • Assisting The Production Manager in The

    1 day ago

    Doha, Qatar Ritej Company of Recruitment Full time

    looking to hire Assistance Production Manager: as below: Duties and responsibilities of apparel assistant production manager: - Assisting the production manager in the manufacturing of the apparels at the factory unit - Examine the finished product carefully and look for flaws in them - Immediately rectify the flaws in the manufactured material. - They are...

  • Assistant Marketing Manager

    2 weeks ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 23029451 **Job Category** Sales & Marketing **Location** W Doha, West Bay, Zone 61, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The Marketing Assistant Manager is part of an important team that creates and executes property-level...

  • Assistant Salon Manager

    3 weeks ago

    Doha, Qatar PromoQ Full time

    Assistant Salon Manager will be an integral part of our leadership team, working closely with the Salon Manager to oversee day-to-day salon operations, improve operational efficiency, and contribute to a positive client experience. This role will focus on ensuring that the salon is running smoothly, supporting staff, and driving customer satisfaction while...

  • Assistant Finance Manager

    1 week ago

    Doha, Qatar Artan Holding Full time

    **Purpose Statement** - Assistant Finance Manager is responsible for assisting the HOFA in managing the department and assisting in various management reports related to Management and local authorities. **Key Relationships** - Supervision Received - Group Head of Finance and Accounts Internal Contacts - Finance and accounts employees and other employees...