Assistant Manager

5 months ago

Doha, Qatar Talent Pal Full time

We are seeking an experienced Guest Relations Assistant Manager to join our company. You should possess an outgoing personality to make clients feel satisfied and comfortable. You will assist with guests’ enquiries and resolve any dissatisfaction.

**JOB RESPONSIBILITY**
- Provide inspirational leadership, clear vision and direction to colleagues to ensure delivery of the company brand, values, and vision, to create an amazing experience for our members and guests. Act as a role model for our brand’s mission, service culture, and values.
- Conduct staff briefings, trainings, evaluate staff performance, counsel, and motivate departmental staff. Serve as a role model, and first point of contact for all Guest Relations employees.
- Always be fully aware of our products, services, promotional activities pricing and policy changes, and provide correct information to members, visitors, clients.
- Maximize productivity through effective staffing, scheduling, coaching and mentoring departmental staff.
- Attend to the Guest requirements, concerns, complaints and resolve service 'glitches' and keep a record of all feedback under the appropriate system. Ensure that the issues are resolved in a timely manner to guest’s satisfaction.
- Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the operational challenges experienced by the Frontline staff.
- Draft and implement the standard operating procedures, policies, define systems and practices, review the existing documentation procedures and suggest revision to enhance the administrative efficiency of the Department.
- Gather members and guest feedback, comments, remarks through various channels, surveys, analyse and evaluate all guest comments and feedbacks concerning our products and services.
- Provide findings and feedback to management through use of data analysis, identify root cause and work with the relevant department heads on suggestions to enhance guest experience and satisfaction.
- Discuss special discounts, concessions with the Director of Finance and secure prior approvals from the General Manager and document all special discounts, concessions, out of the service terms offerings and entitlement agreed with the members and guests and inform the respective HOD in writing.
- Ensure proper documentation, UpToDate records and files are maintained as per the set standards for all members, guests, clients. Track Membership expiries and encourage renewals.
- Maximize additional revenue by motivating colleagues by implementing or maintaining incentive programs.
- Develop and maintain good PR with the existing Members, Guests, Clients.
- Regular conduct trainings regarding Guest Service, Guest Orientation & Service enhancement for all operational team members. Improve and maintain guest satisfaction scores through ongoing learning and Training of brand standards and service essentials to employees.
- Ensure high grooming standards are maintained by all operations team within the parameters of company requirements.
- Attend Internal Audits, External / Third party Audits, provide justification and adhere to the corrective action suggested by the Management.
- Ensure that company policies & standard operating procedures are followed by each and every staff. Taka necessary corrective actions against the employee at fault.
- Prepare and submit yearly Manning Budget, Capex, Opex budgets. strategies and ensure attainment of given targets under the budget’s guidelines.
- Manage the Guest Relations Departmental budget to develop specific campaigns, promotions, and collateral for effective market awareness, generate revenue and meet set targets.
- Report any issue or damages and breakdowns within working areas and the resort to ensure a defect-free facilities and service amenities provided.
- Maintain strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support.
- Coordinate with the HR department for staff related issues. Create good teamwork & motivate staff by introducing various welfare programs and activities.
- Address all communications on day-to-day basis and carry-out all internal & external written communication with staff/operations and with guests as per guidelines.
- Prepare weekly progress reports and submit periodic reports to the Management, as per the stipulated schedule.
- Promote a safe Working environment by following, implementing, maintaining Health & Safety standards. Follow company policies and procedures on reporting accidents, injuries, and unsafe work conditions.
- To ensure requirement compliance on any External/Internal audits related to ISO and Supreme Committee standards.
- Ensure that requirements related to Food Safety (ISO 22000:2005) & HSE (lSO 14001:2004 & OHSAS 18001:2007) are implemented and maintained within the department.
- All docume

  • محاسب

    3 days ago

    Doha, Qatar manager paymint trading Full time

    Preparing monthly payroll inputs of various reimbursements such as medicals, overtime, travel expenses, etc. In order to maintain an efficient and organized practice. Perform all data entry (attendance, vacations overtime, bonuses, recruitment information and others) relating to payroll to ensure all information is correctly and timely processed on the...

  • Assistant Manager

    1 month ago

    Doha, Baladīyat ad Dawḩah, Qatar HYATT HOTEL Full time

    Job SummaryYou will be responsible for assisting with the efficient operation of the department, aligning with Hyatt International's corporate strategies and brand standards, while meeting employee, guest, and owner expectations.Key ResponsibilitiesAssist the Outlet Manager in managing the assigned outlet as a successful independent profit centre.Ensure...

  • Assistant Manager

    6 months ago

    Doha, Qatar Apt Resources Full time

    **ASSISTANT MANAGER**: **Job ID **:2113 **Location **:Doha - Qatar **Industry **:Hospitality / Tourism / Recreative **Functional Area **:other AED 5,000.00 - 5,000.00 **Other Benefits **:Food+Accommodation+Transport **GCC Driving License **:No **Description: - Monitor the overall operation of the branch, Negotiate with Supplier any issues about the...

  • Assistant IT Manager

    2 months ago

    Doha, Baladīyat ad Dawḩah, Qatar Management Solutions International MSI Full time

    Job Title: Assistant IT ManagerAbout MSI: Management Solutions International (MSI) is a leading provider of IT solutions and services.Job Summary: We are seeking an experienced Assistant IT Manager to join our team in Qatar. The successful candidate will be responsible for leading technical operations and managing a team of IT professionals.Key...

  • Assistant IT Manager

    1 month ago

    Doha, Baladīyat ad Dawḩah, Qatar Management Solutions International MSI Full time

    Job Title: Assistant IT ManagerJob Summary:We are seeking an experienced Assistant IT Manager to join our team at Management Solutions International MSI. The successful candidate will be responsible for managing technical operations and leading a team in an education setting or consultancy experience.Responsibilities:Manage technical operations and ensure...

  • Assistant IT Manager

    1 month ago

    Doha, Baladīyat ad Dawḩah, Qatar Management Solutions International MSI Full time

    Job Title: Assistant IT ManagerJob Summary:We are seeking an experienced Assistant IT Manager to join our team at Management Solutions International MSI. The successful candidate will be responsible for managing technical operations and leading a team in an education setting or consultancy environment.Key Responsibilities:Manage technical operations and...

  • Assistant Manager

    1 month ago

    Doha, Baladīyat ad Dawḩah, Qatar Management Solutions International MSI Full time

    Job Title: Assistant ManagerManagement Solutions International MSI is seeking a highly skilled and experienced Assistant Manager to join our team. As an Assistant Manager, you will be responsible for overseeing the overall performance of contracts assigned to you, ensuring that they are executed to the highest standards.Key Responsibilities:Oversee and...

  • Assistant Restaurant Manager

    3 months ago

    Doha, Qatar Golondrina Hospitality Full time

    **Job Overview**: The Food & Beverage Assistant Restaurant Manager plays a crucial role in supporting the Restaurant Manager in the daily operations of the restaurant. You will assist in overseeing staff, ensuring exceptional customer service, and maintaining high standards of food and beverage quality. Your focus will be on creating a positive dining...

  • Assistant Manager

    5 months ago

    Doha, Qatar Andaz Doha Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.The Assistant Manager - Stewarding is responsible to assist the Stewarding Manager in managing the Stewarding Department as an efficient, and...

  • Assistant Manager

    5 months ago

    Doha, Qatar Grand Hyatt Doha Full time

    Summary At Grand Hyatt Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of **Wellbeing, Inclusion, Respect, Empathy, Integrity, **and **Experimentation** are the core of what we do. Our family atmosphere is what keeps our colleagues highly...

  • Assistant Hse Manager

    7 months ago

    Doha, Qatar Hilton Full time

    An Assistant Health, Safety and Environment Manager is responsible for implementing safety and risk management processes for assigned hotels to deliver a safe Guest and Member experience. **What will I be doing?** An Assistant Health, Safety and Environment Manager, you will be responsible for implementing safety and risk management processes for assigned...

  • Force Manager Assistant

    2 months ago

    Doha, Qatar Govcio LLC Full time

    Overview: GovCIO is currently hiring for Force Manager Assistant to supports the CJ-3 Director and is responsible for assisting the headquarters with monitoring, assessing, and managing all force requirements. This position will be based out of Doha, Qatar and supports the CENTCOM AOR. **Responsibilities**: The Force Manager Assistant supports the CJ-3...

  • Assistant Finance Manager

    5 months ago

    Doha, Qatar Value Company Full time

    **Assistant Finance Manager Job Description** We are looking for an assistant finance manager with excellent administrative and analytical financial skills to join our team. Assistant finance managers are expected to examine and compile financial reports and be well acquainted with governmental regulations. **Assistant Finance Managers...

  • Assistant IT Manager

    2 months ago

    Doha, Baladīyat ad Dawḩah, Qatar Management Solutions International MSI Full time

    Management Solutions International MSI is seeking a highly skilled Assistant IT Manager to join our team.Job Summary:We are looking for a seasoned IT professional with a strong background in technical operations management to lead our IT team. The ideal candidate will have a bachelor's degree in Computer Science, IT, or a related field, and at least 5 years...

  • Assistant Marketing Manager

    5 months ago

    Doha, Qatar Marriott International, Inc Full time

    **Job Number** 24012578 **Job Category** Sales & Marketing **Location** The Westin Doha Hotel & Spa, Salwa Road, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** The Marketing Assistant Manager is part of an important team that creates and executes...

  • Assistant Restaurant Manager

    2 weeks ago

    Doha, Qatar The Ned London Full time

    **ASSISTANT RESTAURANT MANAGER**: The Ned Doha - Doha- Competitive- Full time**Key Responsibilities**: - ** Operational Management**: - Assist in managing day-to-day operations of the restaurant. - Ensure compliance with health, safety, and sanitation regulations. - Supervise and coordinate activities of the outlet. - Monitor inventory levels and order...

  • Assistant Catering Manager

    3 months ago

    Doha, Qatar AL Tamimi Group Qatar Full time

    The role involves supporting the catering manager in ensuring that food services are delivered efficiently, safely, and in compliance with all relevant regulations and standards. **Key Responsibilities**: - Assist in overseeing the preparation and delivery of meals, ensuring that food is prepared to the highest quality standards. - Coordinate with kitchen...

  • Assistant Manager

    6 months ago

    Doha, Qatar Azadea Foundation Full time

    Job Summary Communicate sales plans and targets to the Shop/Department team, monitor performance on an ongoing basis, and suggest corrective actions to hierarchy when needed. Assign routine and non-routine tasks and assist in the schedule preparation for the Sales Associates, Cashiers and Coordinators (when applicable) and ensure that activities are carried...

  • Assistant Night Manager

    2 months ago

    Doha, Qatar Hilton Full time

    Assistant Night Manager An Assistant Night Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Night Manager, you are responsible for managing the first impressions of...

  • Assistant Project Manager

    5 months ago

    Doha, Qatar Conmarble Concrete Full time

    _**DUTIES & RESPONSIBILITIES**:_ - Liaising with project stakeholders concerning project details and deliverables - Assisting in the planning and implementation of projects - Helping to coordinate and manage project tasks and deliverables - Analyzing data as required - Conducting administrative duties, such as setting up meetings, drafting invoices and...