Workshop Manager

1 month ago

Doha, Qatar Top Performance Full time

**Position Overview**

The Workshop Manager is responsible for overseeing the day-to-day operations of the workshop/garage, ensuring the team delivers quality services efficiently and effectively. This role involves managing staff, maintaining equipment, ensuring safety compliance, and delivering high customer satisfaction.

**Key Responsibilities**

**Operational Management**
- Plan, schedule, and oversee daily workshop activities to ensure efficient workflows.
- Monitor and control work progress, ensuring timely delivery of repairs and services.
- Maintain an organized and clean workshop environment.

**Staff Supervision**
- Lead, train, and supervise workshop staff, including mechanics and support personnel.
- Conduct regular performance evaluations and provide constructive feedback.
- Ensure staff compliance with health and safety regulations and company policies.

**Customer Service**
- Act as the primary point of contact for clients, addressing concerns and ensuring satisfaction.
- Provide accurate job cost estimates and updates to customers.
- Resolve customer complaints promptly and professionally.

**Equipment and Inventory Management**
- Ensure tools and equipment are properly maintained and in good working condition.
- Manage inventory levels of spare parts and supplies, placing orders as needed.
- Keep detailed records of equipment maintenance and inventory usage.

**Quality Control**
- Oversee and inspect work to ensure high standards of quality and safety.
- Implement and maintain standard operating procedures (SOPs) for workshop operations.

**Compliance and Safety**
- Ensure the workshop complies with industry regulations and safety standards.
- Conduct regular safety inspections and risk assessments.
- Maintain detailed records of compliance, training, and incidents.

**Financial Management**
- Monitor and manage the workshop budget, including labor, parts, and operational costs.
- Prepare financial and operational reports for senior management.
- Seek opportunities to increase efficiency and profitability.

**Qualifications and Skills**
- Proven experience in managing a garage or similar technical workshop.
- Strong technical knowledge of vehicle repair, maintenance, and diagnostics.
- Excellent leadership and team management skills.
- Strong organizational and time-management abilities.
- Proficiency in workshop management software (if applicable).
- Knowledge of health and safety regulations and compliance.
- Strong problem-solving and decision-making skills.
- Exceptional customer service and communication abilities.

**Educational Requirements**
- A degree or diploma in automotive engineering, mechanical engineering, or a related field.
- Relevant certifications in workshop or fleet management (preferred).

**Work Environment**
- Full-time, on-site position in a busy garage or workshop.
- Requires hands-on involvement with the team and occasional physical activity.
- May involve weekend or extended hours based on operational demands.

This role is critical to ensuring the smooth and profitable operation of the garage while maintaining a high standard of service and safety.

Application Question(s):

- What is your salary expectation?

**Language**:

- Arabic (required)

**Location**:

- Doha (required)

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