Senior Implementation Consultant
7 months ago
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through
The Sprinklr Way
**Job Description**:
- The CCaaS Implementation Consultant ensures Sprinklr customers receive the best onboarding experience and value by effectively deploying Sprinklr software based on customer use-cases, industry and best practices. The consultant also acts as the day-to-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence.Configure the Sprinklr product for various brands and industries following high standards of- delivery and quality- Constant learning and collaborating with the team to develop best practices on product configuration-
- Work as a team to understand product adoption by various brands and establish standard- practices to improve adoption- Expertise in business analysis, functional specification, system design, platform configuration, testing, and training while assisting in operational housekeeping. This includes:- Provide social insights and recommendations to support clients’ business practices-
- Design and configure the appropriate Sprinklr solution to meet all requirements based on best practices and client’s custom needs, adhering to primary business use cases and platform functionalities-
- Perform health checks of existing customers in need of platform upgrades and suggest solutions based on best practices and client needs.-
Ensure that all client users during customer onboarding are trained and educated properly on the platform & establish a relationship built on trust with client champions-
- Complete the execution of platform deployment in such a way as to anticipate future client needs or business requirements that may occur-
- Provide consulting advise to clients about Sprinklr platform during different phases of project implementationWhat makes you qualified?- Strong analytical and problem-solving skills.-
- Excellent communication skills, both written and verbal.-
- A drive to dig into the details of a system or process to solve customer problems.-
- Desire and ability to rapidly learn a wide variety of new technical skills.-
- Self-motivated, takes initiative, assumes ownership.-
- Ability to work in a highly collaborative and fast-paced environment.-
- Enthusiastic, professional, with a focus on customer success-
- Excellent listening skills to fully understand the customer value requirements-
- Passion for solving client challenges and commitment to client delight-
- Strong customer handling skills and willingness to serve customer across various timezones-
- Arabic & English languages business proficiency mandatoryTechnical Skills- Good Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing-
- Should have knowledge in CTI or Voice recording products-
- Experience on VOIP, Dialer, ACD, IVR, SBCKnowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc.-
- Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management-
- Experience with telecom, call center integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols, rtp packets, and the like.-
- Have experience in Groovy and JavascriptYou know You're Successful
- Customer-obsessed mindset to deliver value & able to adapt and operate effectively in ambiguous or rapidly changing environments
- Capable to work effectively under tight deadlines and juggle several assignments simultaneously
Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterpris
-
Implementation Consultant
3 days ago
Doha, Qatar itialuS Full time**Job description** **Position **:Implementation Consultant (Male) **Reports to **:Team Leader **Job Summary** Under the supervision of the **Team Leader** the **Implementation Consultant **will be responsible for coordinating the installation, implementation and support of a point of sales and ERP system. This includes physically installing the POS,...
-
Senior Implementation Consultant
7 months ago
Doha, Qatar Sprinklr Full timeSprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with...
-
Software Implementation Consultant
3 months ago
Doha, Qatar Family Computers Full timeJoin Our Team**:Shape the Future** of IT with Family Computers Are you ready to take the next step in your career? Look no further! Family Computers is seeking talented individuals like you to join our dynamic team. At Family Computers, we believe in fostering a culture of innovation, collaboration, and growth. As a leading IT company, we are dedicated to...
-
Senior Itsm Consultant
3 months ago
Doha, Qatar Mannai Corporation Full time**Role**: Senior ITSM Consultant - BMC Remedy **ITSM Consultant is to provide guidance and expertise to organizations in the design, implementation, and continuous improvement of their IT service management processes based on BMC Solutions. BMC Certified Professionals are preferred. They are responsible for ensuring that IT services are aligned with business...
-
Tpm / Integration Consultant Expert/ Solution
2 months ago
Doha, Qatar AL-Adyat for Consultant Full time**Responsibilities**: As a Technical Product Manager (TPM), you will be leading technical discovery and analysis workshops with specific government entities. Your role will involve constructing a comprehensive view of the existing "As-Is" architecture for each government entity, collaborating with Product and Functional teams to develop target process flows...
-
Senior Sales Consultant
1 week ago
Doha, Qatar Mannai Corporation QPSC Full time**Mannai Automotive Group** Mannai Automotive Group, part of Mannai Corporation QPSC in Doha, Qatar, is a leading provider of passenger vehicles, commercial vehicles, and heavy equipment. With decades of experience, we represent over 40 internationally recognised brands, including premium Automotive dealerships such as **Cadillac, GMC, BYD, Subaru, Forton,...
-
Urgent Hiring
15 hours ago
Doha, Qatar Candidzone Full timeWe are hiring for below position!! **Senior Consultant - Real Estate** - **Language**: Arabic & English - **Experience**: Minimum 4 years, with a strong background in Real Estate - **Previous Employment**: Must have experience with a Big 4 firm - **Location**: Must be willing to relocate to Qatar **Senior Consultant - Infrastructure** - **Language**:...
-
Officer Local Branch Implementation
1 week ago
Doha, Qatar Qatar National Bank Full timeRole Summary The incumbent is primarily responsible for ensuring an accurate implementation and installation of branding items across all branches in compliance with QNB’s set standards and guidelines. Role Description Analyze situations and branches’ concerns and suggest actions that can help resolve problems. Use defined internal processes and...
-
Senior Immigration Consultant
4 months ago
Doha, Qatar Fast Global Migration Full timeExperience in Business And Investment program Must be sales oriented and target driven individual. Should be available to join immediately. Minimum 2 years of experience in senior Immigration consultant / Minimum 1 years of experience in Immigartion Advisor Ability to commute/relocate: - Doha: Reliably commute or planning to relocate before starting...
-
Senior Business Consultant
7 months ago
Doha, Qatar Duncan & Ross Full time**OBJECTIVE**: Support the establishment of the clients insurance industry team and action urgent matters **_ TASKS:_** Establish mandate of the team, define team composition (incl. roles, responsibilities etc.), and deliver defined project activities with regards to the local and regional insurance industry **RESPONSIBILITIES**: - ** Client...
-
Senior Virtualization Architect
3 months ago
Doha, Qatar AL-Adyat for Consultant Full timeDesign, implement, and manage virtualization solutions that enhance IT infrastructure efficiency, scalability, and performance. - Design the blueprint for the virtualized environment, including server, storage, and network components. - Plan for resource allocation, high availability, disaster recovery, and workload placement within the virtualized...
-
Senior Environmental Consultant
7 months ago
Doha, Qatar SGS Full time**Company Description** We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of **2,600 offices and laboratories**, working together to enable a better, safer and more interconnected world. We're currently...
-
Senior Integrated Technologies Consultant
3 days ago
Doha, Qatar Cerner Corporation Full timeWithin our Integrated Technologies Consulting team, the Device Integration team is responsible for the implementation of various CareAware/Medical Devices solutions such as Lab Medical Devices, Bed Side Medical Devices, Infusion Management, Blood Bank, and Capacity Management solutions. The Device Integration team offers the opportunity to be part of an...
-
Asap Senior Principal Consultant
7 months ago
Doha, Qatar Oracle Full timeASAP Senior Principal Consultant-230003LP **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** As a ASAP front office consultant here at oracle, you're expected to exhibit skills including: - Working experience on ASAP provisioning (in Telecom domain) - Ability to do simple troubleshooting -...
-
Doha, Qatar DSS Sustainable Solutions Full time**Who are we?** We are an international management consulting firm specializing in safety management, cultural transformation, and operational improvement. Our strong DuPont heritage and established reputation working with multinational companies and institutions around the world make us recognized leaders in our field. As trusted partners, we help our...
-
Consultant
1 week ago
Doha, Qatar Morison & Partners Full time**JOB DESCRIPTION** **JOB TITLE**: Consultant **REPORTS TO**: Manager & Partner - Consulting **LOCATION**: Doha, Qatar *** We are currently looking for a Senior Consultant based in our Doha office to join our Internal Audit (IA) team for consulting practice. This position reports to the Manager and Partner of Consultancy services and the duties and...
-
Senior Immigration
3 months ago
Doha, Qatar QH Human Resources Consultancy Full timeQHire Human Resources Consultancy is urgently hiring for a Senior Immigration / Immigration Consultant. - Assessing clients’ eligibility for various immigration options. - Advising clients on the best immigration pathway based on their individual circumstances. - Keeping up to date with changes in immigration laws and regulations. - Assisting clients in...
-
Senior Manager Gtb Service and Client Implementation
3 months ago
Doha, Qatar Ateca Consulting Full timeWe are looking for a skilled Senior Manager GTB Service and Client Implementation to join a prestigious financial institution in Doha. In this crucial role, you will manage the corporate customer experience, overseeing onboarding, implementation, technical integration, and post-sales support for transaction services. Key Responsibilities: - Coordinate the...
-
Officer Local Branch Implementation
7 months ago
Doha, Qatar Qatar National Bank (QNB) Full timeOfficer Local Branch Implementation (Opportunity For Qatari National Only) **About QNB** Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group's presence through its subsidiaries and associate companies extends to more than 31...
-
Officer Local Branch Implementation
7 months ago
Doha, Qatar Qatar National Bank (QNB) Full timeQatar National Bank (QNB) Doha, QatarPosted 1 day ago In-Office Permanent Competitive - Officer Local Branch Implementation (Opportunity For Qatari National Only) **About QNB** Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. - QNB...