Asap Senior Principal Consultant

3 weeks ago

Doha, Qatar Oracle Full time

ASAP Senior Principal Consultant-230003LP

**Applicants are required to read, write, and speak the following languages***: English

**Preferred Qualifications**

As a ASAP front office consultant here at oracle, you're expected to exhibit skills including:

- Working experience on ASAP provisioning (in Telecom domain)
- Ability to do simple troubleshooting
- Ability to do advanced troubleshooting based on SOP
- Ability to manage own work against the project plan to ensure a superior client experience
- Ability to articulate thoughts and ideas in a clear and composed manner to instill confidence in team and clients
- Ability to diagnose a problem, conduct analysis, and develop solutions for client problems
- Ability to present a cogent idea or case using clear and concise messaging, and support using appropriate data and tools.
- Ability to interact effectively with colleagues and clients of varying backgrounds to effectively serve clients.
- Responsibilities displayed in the job postingKey Responsibilities:

- Basic Application, Infrastructure ticket troubleshooting
- Advanced Application, Infrastructure ticket troubleshooting based on SOP
- Application, Infrastructure Reports like capacity report, SLA-KPI Report any adhoc reporting
- Managing Issues & Escalation from all stakeholders in case of actions require to resolve tickets or Service requests
- Application and Infrastructure Trouble Ticket Assignment using tools
- Perform Ticket analysis, trending, categorize issues, provide fault analysis inputs to operations team, etc.,
- Create, Analyze, troubleshoot & Resolve Incidents
- Handle Service Desk related activities and responding to Users
- Analyze Application, Infrastructure Reports and recommend appropriate actions
- Perform Ticket analysis, trending, categorize issues, provide fault analysis inputs to operations team, etc.,

Your Skill set should also include:

- Understanding of ASAP architecture.
- Good knowledge in : Java, XSLT,X-query, Unix/Linux, Unix Shell Scripts, Oracle 11g, ASAP design studio
- Excellent problem solving, troubleshooting & communication skills.
- Should have customer-facing skills and should be able to drive workshops with the customer using Oracle tools, technologies, products, and methodologies
- Strong communication skills to deal with internal stakeholders, customers, and partners.
- Open to travel based on project requirement

**Detailed Description and Job Requirements**

An experienced consulting professional who has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices.

Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget. May act as the team lead on projects, providing coaching, guidance and feedback to develop skills of team members. Effectively consults with management of customer organizations. Participates in business development activities. Develops and leads detailed solutions for moderately complex projects.

6-8 years of experience relevant to this position including 3-4 years consulting experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.

**Job**: Consulting

**Travel**: Yes, 75 % of the Time

**Location**: QA-QA,Qatar-Doha

**Job Type**: Regular Employee Hire

**Organization**: Oracle

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