IT Helpdesk and Endpoint Technician

4 weeks ago

Doha, Qatar Nair System Full time

Nair Systems is currently looking for IT Helpdesk and Endpoint Technician for our Qatar operations with the following terms & conditions.

Required education and prior experience:
Mandatory: B.Sc. in Computer Science, Information Technology or Similar field

Mandatory: 2+ years’ experience working with Microsoft Client and server platforms as a helpdesk technician.

Mandatory: Microsoft certifications: Windows Client; Managing Modern Desktop; Azure

Mandatory: 1-year experience in Azure, Microsoft 365 Suite support.

Mandatory: Knowledge of Basic Network support.

Optional: Knowledge of Helpdesk ticketing system.

Desirable: Network Certifications Network+/CCNA

Key responsibilities & competencies:
Performing remote troubleshooting through diagnostic techniques and pertinent questions.

Performing on-site installations and support.

Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc.)

Install and configure Windows and other desktop software.

Configure and manage connectivity and storage

Maintain Windows

Protect devices and data

Deploy Windows client

Manage identity and access by creating and maintaining AD users.

Manage compliance policies and configuration profiles

Manage, maintain, and protect devices

Manage apps

Rollout patches.

Assist in person or remotely in the resolution of support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction

Maintain printing systems and assist with network printer system maintenance

Maintain backup system and processes.

Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers

Maintains records of daily communication transactions, problems, remedial actions taken, and installation activities by creating and updating the required tickets.

Work effectively and professionally with other team members, learns from and shares knowledge with others.

Joining time frame: 2 weeks (maximum 1 month)

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)

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