IT Helpdesk

**Nair Systems **is currently looking for **IT Helpdesk and Endpoint Technician **for our **Qatar o**perations with the following terms & conditions.

**Required education and prior experience**:

- Mandatory: B.Sc. in Computer Science, Information Technology or Similar field
- Mandatory: 2+ years’ experience working with Microsoft Client and server platforms as a helpdesk technician.
- Mandatory: Microsoft certifications: Windows Client; Managing Modern Desktop; Azure
- Mandatory: 1-year experience in Azure, Microsoft 365 Suite support.
- Mandatory: Knowledge of Basic Network support.
- Optional: Knowledge of Helpdesk ticketing system.
- Desirable: Network Certifications Network+/CCNA

**Key responsibilities & competencies**:

- Performing remote troubleshooting through diagnostic techniques and pertinent questions.
- Performing on-site installations and support.
- Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc.)
- Install and configure Windows and other desktop software.
- Configure and manage connectivity and storage
- Maintain Windows
- Protect devices and data
- Deploy Windows client
- Manage identity and access by creating and maintaining AD users.
- Manage compliance policies and configuration profiles
- Manage, maintain, and protect devices
- Manage apps
- Rollout patches.
- Assist in person or remotely in the resolution of support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
- Maintain printing systems and assist with network printer system maintenance
- Maintain backup system and processes.
- Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers
- Maintains records of daily communication transactions, problems, remedial actions taken, and installation activities by creating and updating the required tickets.
- Work effectively and professionally with other team members, learns from and shares knowledge with others.
- Escalate irresolvable issues to Engineers; advanced support or vendor support.
- Identify and resolve problems of basic scope using proper tools and techniques
- Offers suggestions for process improvements in the helpdesk area.
- Communicate in written and verbal form effectively
- Some afterhours work may be required
- Manage and Operate the ManageEngine Suite ServiceDesk Plus and Endpoint Central.
- Automate/script PC support and rollout tasks.

**Personality Requirements**:

- Has helpful customer service-oriented personality and enjoys interacting with and helping others.
- Superior communication skills, written and verbal, must be fluent in English and possess great phone manner. Arabic knowledge is an advantage.
- Reliable and honest
- Good time management skills
- Ability to work unsupervised.
- Ability to work under pressure and deal with multiple tasks
- Excellent presentation and customer service skills
- Attention to detail
- Strong problem-solving skills

**Joining time frame: 2 weeks (maximum 1 month)**

Ability to Commute:

- Doha (required)

Ability to Relocate:

- Doha: Relocate before starting work (required)