Service Engineer

4 weeks ago


Qatar Kinetic Full time

**Kinetic** is working with a leading **Medical Device** company who are hiring a **Service Engineer** to be based in **Qatar**.**

***

**The main responsibilities will include but not limited to**:

- Responsible for troubleshooting, installation, maintenance, and repair of designated equipment.
- Completing Preventative Maintenance and field modifications.
- Ordering and managing repair parts cycle times.
- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
- Maintaining daily communications with customers to ensure resolution and proper follow-up.
- Maintaining tools and test equipment and ensuring they are properly calibrated.
- Utilizing the escalation process to resolve customer service delivery issues.
- Identifying and participating in sales opportunities such as new contracts, contract renewals, and system sales.

**To be successful you will need to meet the following**:

- **Degree in Biomedical Engineering or a similar field.**:

- **Extensive experience in surgical products is a must.**:

- Proficient in MS Office Applications.
- Resourceful, with the ability to work independently.
- Strong time management skills.
- **Must have excellent communication skills in English.** Arabic is a plus.


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