Soft Services Supervisor
5 months ago
**Key Job Responsibilities**
- To ensure the Cleaning Service provides the highest standards of delivery demonstrating excellent service at all times.
- To ensure specialist sub
- contractors are compliant with Serco's Code of Conduct, and are providing efficient service and value for money.
- To ensure that all areas within sphere of control are adequately staffed and that staff are proactively supervised in the undertaking of their duties.
- To ensure that all staff have access to the appropriate resources and equipment to carry out their role.
- To ensure that all staff completes their tasks to the standards determined in work schedules and to escalate any on-going issues to the Soft Services Manager as necessary.
- To monitor and record sickness and absence for Team Leaders, undertaking return to work interviews with staff following periods of sickness or absence.
- To carry out counselling sessions as and when required to the appropriate staff groups.
- To carry out cleaning standard self and joint audits with client representatives, to an agreed timetable and take appropriate action where a shortfall in standards is identified.
- To carry out job training and or assessment of staff where this is appropriate and necessary to support the trainer.
- Requirements:
- KnowledgeRecognized supervisory training or equivalentRequires knowledge of Cleaning Methods & working practices, and Health & Safety requirementsKnowledge of Bics, training and work standardsFamiliar with cleaning machinesKnowledge of auditing systems, CAFM system, and PDA's an advantageComputer literate an advantage.
**Job Types**: Full-time, Permanent
Pay: QAR4,000.00 - QAR4,500.00 per month
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