Service Control Analyst

6 months ago


Doha, Qatar Novel Overseas Corporation Full time

**Job Description: 5+ Years**

Ø University degree in computer science, information systems or software engineering

Ø **ITIL Foundation Certification** is a Must. **Advance ITIL Certifications** is a plus

Ø Experience is **ISO 20000 or 27000 Foundation** would be a plus

Ø Excellent problem solving techniques

Ø Minimum of **5 to 8 Years of experience** in **IT and Service Management **area such as Reporting, Service Asset and Configuration Management (SACM), Change and Problem Management areas

Ø Strong knowledge of **Microsoft Office Suite** that includes advanced knowledge in Excel, Outlook, Word and PPT

Ø Hands on experience in **Microsoft Project**

Ø The ability's to execute IT Service Management processes specially for Continual Service Improvement, Change Management, Service Asset and Configuration Management, and Problem Management. And experience in operating these processes on an automated tool. Ideally HP Service Manager

Ø Hands on experience and goof knowledge of IT Service Management tools like HP SM, Microfocus tools like SMAX, uCMDB, Ivanti, Lansweeper, Power BI, Business Objects, etc

**Salary**: Up to QAR8,000.00 per month

**Experience**:

- Reporting, SACM, Change and Problem Management areas: 5 years (preferred)
- ITSM: 5 years (required)

License/Certification:

- ITIL Foundation/Advance ITIL Certification (required)

Ability to Commute:

- Doha (required)



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