Manager, Release Management

3 weeks ago

Doha, Qatar Ooredoo Group of Companies Full time

Role Overview

Ooredoo is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which Ooredoo operates. The Group's ESS transformation programme must therefore ensure the successful delivery of the transformation in context of:

- Alignment of the Program objectives with the overall Ooredoo strategy
- Rapidly changing ICT environment
- Management of executive and shareholder expectations across the OpCos throughout the transformation
- Management of employee, customer, and supplier expectations
- Constant dynamics and local challenges in the economic, regulatory and legal environments

This position will work with the Ooredoo Group Leadership Team, the Opco CEOs and direct reports, the **Manager, Release Management **will be accountable for the successful delivery of ESS Transformation Program ensuring appropriate assurance program. The program aims to implement a unified way of working across Finance, Sourcing and Human Resources with clear roles and responsibilities that eliminates redundancy and promotes efficiency.

The role will ensure a coordinated approach throughout Ooredoo, enabling Ooredoo operations to execute their mandates effectively.

The** Manager, Release Management **will be responsible to ensure continuous monitoring of the program's quality and risks at a holistic program level as well as BAU release management.

Core Responsibilities

The Release Manager is responsible for the overall, day-to-day management of a specific task order or group of task orders affecting the same or related/interdependent systems. The Release Manager schedules and assigns work to contractors and monitors progress and resolves discrepancies to ensure compliance with work/quality standards and contract/task order requirements. The Release Manager ensures that the technical solutions and schedules in the task order(s) are implemented within estimated timeframes and budget constraints. Introduces innovative approaches and methodologies for processes and support systems.

Qualification and Experience
**Hard Skills requirements**:

- 10+ years knowledge of SAP ERP implementation (Finance, HR and Sourcing).
- Provides technical guidance on major tasks or technology assignments.
- Provides services in support of production release management (eg, software configuration management and version control) to include those activities necessary for managing and executing the systematic planning, packaging, scheduling, and release of software, technical, business, data, and access changes to the ERP SAP production and non-production environments.
- Establishes goals and plans that meet project objectives.
- Assess risk and impact for releases.
- Plans release cycles.
- Has domain and expert technical knowledge.
- Decision making and domain knowledge may have a critical impact on overall project implementation.
- Ability to effectively supervise others and implementation.
- Demonstrated experience ERP configuration management process and release management.

**Soft skills requirements**:

- Must have excellent written and verbal communication skills in English. French & Arabic will be considered a value add.
- Strong problem solving and decision-making abilities.
- Unquestionable professional integrity, credibility, and character.
- Ability to assess and manage/notify technical risks and issues to management.
- Proven record working with a fast-paced delivery environment.
- Excellent stakeholder management including executives and C-suites.

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