Itsm Consultant
7 months ago
We are Hiring ITSM Consultant - Change Management
- Review the RM process procedure draft and identified improvements
- Establish RM team to validate and test the process scope and activities
- Run Pilot for Release management process
- Establishing the RM process links (Input/Output) with Project management process
- Revise and update Release predefined tasks
- Resolving any cross-functional (departmental) issues
- Review and validate the RM process related CSI records
- Work with RM module support team to implement and test the new process
- Publish the process procedure
**Educational Qualification**
- Bachelor’s degree in Engineering / Computer Science or related fields
- ITIL 3 foundation certification
- ITIL 3 Practitioner certification
- ITIL 3 Intermediate certifications
- ITIL 4 foundation certification
**Required Professional Qualifications/Skills**
- 10 years of experience with Release management
- Ability to use ITSM tools BMC-Remedy and Helix
- Ability to balance multiple concurrent activities and manage time efficiently
- Possession of excellent oral and written communication skills
- Quality assurance and quality control
- Experienced in using Microsoft Office, MS Visio, and MS PowerPoint
**Salary**: QAR27,000.00 per month
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Itsm Consultant
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Itsm Consultant
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Ts Systems Engineer
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Doha, Qatar Qatar Airways Full time**About the role**: In this role you will be part of IT Service Management team by supporting Change Controller. The Change Controller is responsible for managing the activities of the change management process for Qatar Airways IT. This role is responsible for all of the administrative functions associated with the Change Management program. These duties...