Customer Service Representative
7 days ago
**Duties**:
- Respond to customer queries on phone or via WhatsApp
- Attend to customers in studio
- Provide information provided to customers/ FAQs
- Process orders and payment (preparing invoices, taking correct requirements)
- Quality check of final product before/while packing orders
- Arrange delivery (Qatar/Abroad)
- Coordinate with DHL and/or Aramex for all matters (booking pick-up, tracking shipment)
- Manage customer database (names/phone numbers/address/sizes, etc)
- Book appointments and provide quotations
- Coordinate between production, customers and the accounts team for orders to be processed correctly and on time as well as for processing payment
- Keep track of payment and delivery dates for customers
- Deal with any customer complaints and inform management for more serious issues
- Keeping track of orders received via the website and forwarding them to the production team efficiently
**Requirements**:
Inventory:
- Keep track of inventory (and updating the website accordingly)
- Inform the secretarial staff when we are low on fabric and material
Cash Handling and Invoicing:
- Receive orders and payment from customers
- Handover daily cash payments to accounts
- Coordinate with the accounts department for processing invoices and payment
Pricing and costing:
- Assist the team in pricing for new collections and items
- Keep track of costing for all new collections and collaborations
Database:
- Manage and update a complete database of all the collections, look-books and items in stock
- Manage and update the customer contact list (for events, promotions, etc)
Coordination:
- Coordination with production department to process orders
- Coordination with accounts department to process payments and dues
- Oversee the production cycle to update and inform customers of any delays or unavailability of items
- Inform and update the clients about the status of orders or any delays
Teamwork:
- Provide complete support to the executive secretary during busy times or her absence
- Provide regular updates to the CEO and Supervisor on any assigned/delegated tasks
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