Customer Service Representative
1 month ago
**Role Purpose**
To provide excellent customer service and support to customers at a company's branch, including responding to inquiries, processing transactions, and resolving customer issues.
**Main Responsibility**
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
**Requirements and skills**
- Proven customer support experience or experience as a Client Service Representative.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Strong customer service orientation with a passion for helping people.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Native Arabic Language with very good English written and spoken.
**Experience**:
- Customer Service: 2 years (required)
**Language**:
- Arabic (required)
License/Certification:
- Driving License in Qatar (required)
- Residence Permit (QID) in Qatar (required)
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