Soft Service Coordinator

2 weeks ago

Doha, Qatar Ritaj Full time

**Job Title**:Soft Service Coordinator

**Company**:Ritaj Facility Management

**Location**: Lusail, Qatar

**About Ritaj Facility Management**:
Ritaj Facility Management is a leading provider of integrated facility management services committed to delivering exceptional and sustainable solutions. With a focus on enhancing the overall experience for our clients, we take pride in our commitment to quality, innovation, and client satisfaction. As we continue to grow, we are seeking a dynamic and highly motivated Soft Service Coordinator to join our team.

**Job Summary**:
**Responsibilities**:
**Client Relationship Management**:

- Build and maintain strong relationships with clients to understand their soft service requirements and expectations.
- Act as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring overall client satisfaction.

**Service Coordination**:

- Coordinate and supervise soft service teams, including cleaning, landscaping, pest control, and other related services.
- Develop and implement schedules, ensuring timely and efficient service delivery while adhering to quality standards.

**Quality Assurance**:

- Establish and enforce standard operating procedures (SOPs) to maintain high-quality service standards.
- Conduct regular inspections and audits to ensure compliance with established protocols and address any deviations promptly.

**Team Leadership**:

- Provide leadership and guidance to soft service teams, fostering a positive and collaborative work environment.
- Conduct training sessions to enhance the skills and knowledge of the service teams.

**Operational Efficiency**:

- Identify opportunities for process improvement and implement strategies to enhance operational efficiency.
- Collaborate with other departments to integrate soft services seamlessly with other facility management functions.

**Qualifications**:

- Bachelor's degree in Facility Management, Business Administration, or a related field.
- Proven experience in soft service coordination or a similar role within the facility management industry.
- Strong understanding of soft service operations, including cleaning, landscaping, and security.
- Excellent organizational and communication skills.
- Leadership and team management experience.
- Problem-solving and decision-making abilities.

**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: QAR3,000.00 - QAR4,500.00 per month

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Can you Join Immediately?
- Can you provide an overview of your experience in soft service coordination within the facility management industry?
- Can you provide an example of a challenging client situation you've successfully resolved in the past?
- How do you go about coordinating and supervising soft service teams to ensure efficient and timely service delivery?
- How do you conduct inspections and audits to ensure compliance with established protocols?
- How do you collaborate with other departments to integrate soft services seamlessly with other facility management functions?
- How do you approach training sessions to enhance the skills and knowledge of soft service teams?
- How do you stay informed about industry trends and advancements in soft service operations?
- Do you have an NOC

**Experience**:

- Soft Service Coordinator: 2 years (required)
- Cleaning: 2 years (required)

**Language**:

- English (preferred)
- Arabic (preferred)

License/Certification:

- BICSc (preferred)

Application Deadline: 15/06/2024

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