Soft Service Coordinator

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Ritaj Full time

Job Title:
Soft Service Coordinator

Company:
Ritaj Facility Management

Location:
Lusail, Qatar

About Ritaj Facility Management:

Ritaj Facility Management is a leading provider of integrated facility management services committed to delivering exceptional and sustainable solutions.

With a focus on enhancing the overall experience for our clients, we take pride in our commitment to quality, innovation, and client satisfaction.

As we continue to grow, we are seeking a dynamic and highly motivated Soft Service Coordinator to join our team.


Job Summary:

Responsibilities:

Client Relationship Management:

  • Build and maintain strong relationships with clients to understand their soft service requirements and expectations.
  • Act as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring overall client satisfaction.

Service Coordination:

  • Coordinate and supervise soft service teams, including cleaning, landscaping, pest control, and other related services.
  • Develop and implement schedules, ensuring timely and efficient service delivery while adhering to quality standards.

Quality Assurance:

  • Establish and enforce standard operating procedures (SOPs) to maintain highquality service standards.
  • Conduct regular inspections and audits to ensure compliance with established protocols and address any deviations promptly.

Team Leadership:

  • Provide leadership and guidance to soft service teams, fostering a positive and collaborative work environment.
  • Conduct training sessions to enhance the skills and knowledge of the service teams.

Operational Efficiency:

  • Identify opportunities for process improvement and implement strategies to enhance operational efficiency.
  • Collaborate with other departments to integrate soft services seamlessly with other facility management functions.

Qualifications:

  • Bachelor's degree in Facility Management, Business Administration, or a related field.
  • Proven experience in soft service coordination or a similar role within the facility management industry.
  • Strong understanding of soft service operations, including cleaning, landscaping, and security.
  • Excellent organizational and communication skills.
  • Leadership and team management experience.
  • Problemsolving and decisionmaking abilities.

How to Apply:

Job Types:
Full-time, Permanent

Pay:
QAR3, QAR4,500.00 per month

Ability to commute/relocate:

  • Doha: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Can you Join Immediately?
  • Can you provide an overview of your experience in soft service coordination within the facility management industry?
  • Can you provide an example of a challenging client situation you've successfully resolved in the past?
  • How do you go about coordinating and supervising soft service teams to ensure efficient and timely service delivery?
  • How do you conduct inspections and audits to ensure compliance with established protocols?
  • How do you collaborate with other departments to integrate soft services seamlessly with other facility management functions?
  • How do you approach training sessions to enhance the skills and knowledge of soft service teams?
  • How do you stay informed about industry trends and advancements in soft service operations?
  • Do you have an NOC

Experience:

Soft Service Coordinator: 2 years (required)

  • Cleaning: 2 years (required)

Language:

  • English (preferred)
  • Arabic (preferred)

License/Certification:

  • BICSc (preferred)
Application Deadline: 15/06/2024
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