Sea Logistics Customer Care Manager

5 months ago

Doha, Qatar Kuehne+Nagel Full time

We are looking for the new leader of our Sea Logistics Team in Doha, Qatar.
** Your Role **:In this unique opportunity, you will focus on customer satisfaction and growth in this market full of potential. You will lead a team of 3 people, including Customer Care and Sales, while providing a high level of freight forwarding, system and market knowledge.
** Your Responsibilities**:

- As the leader of your team, act as a role model, ensure they are equipped for success and promote their development
- Ensure a best-in-class onboarding for our new customers
- Act as first management contact, as well as first escalation point for our customers
- Regularly evaluate and improve processes internally, and together with our customers
- Promote our solutions throughout our customer portfolio, and foster increased usage
- Monitor, drive and support where needed all local sales activities
- Closely cooperate with the Sea Logistics Operations team to ensure excellent services for our customers
- Ensures delivery against all financial targets and strategic objectives of Sea Logistics in Qatar #LI-KP'

**Your Skills and Experiences**:

- A relevant bachelor’s or master’s degree in a relevant field
- Operational experience in sea freight, gained in a freight forwarding or a shipping company
- Experience in leading people
- Sales or business development experience is an advantage
- Excellent communication skills in English; Arabic language is a plus
- Growth mindset with a strong customer-focus

**Good Reasons to Join **:At Kuehne+Nagel you are always part of a team, but still have control over how you arrange your own work and your own way of achieving success. Present your customers with the products and services of a company that is the global market leader in logistics in many sectors. In return we offer a wide range of continuing professional development opportunities

**About Kuehne+Nagel***

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

Kinga Petersen

0049304036371403

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