Officer Customer Care Call Center

4 days ago


Qatar QNB Full time

**Business Unit**
- QNB - Qatar**Division**
- Retail Banking**Department**
- Retail Banking**Country**
- Qatar**Closing Date**
- 10-Apr-2026

**About QNB**:
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

**Job Purpose Summary**:
The incumbent will be primarily responsible for conducting business over the telephone and utilize advanced contact technology to provide utmost customer service.

**Essential Duties & Responsibilities by Dimensions**:
**A. Shareholder & Financial**:

- Achieve Key Performance Indicators (KPIs) like average time taken to answer calls, average time taken to resolve queries/ process, number of call requests attended to in a day, number of call requests closed/ actioned during the day and etc. for the entire Customer Care Center
- Implements KPI’s and best practices for Officer, Customer Care Call Center
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
- Act within the limits of the powers delegated to the incumbent

**B. Customer (Internal & External)**:

- Ensure that customer queries/ requests are attended to immediately without any loss of time and opportunity.
- To assist customers in all their queries on Bank’s product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

**C. Internal (Processes, Products, Regulatory)**:

- Responsible for responding to incoming client calls in accordance with quality and customer service standards.
- Ensure that customers are provided with complete and accurate product information and thorough buying advice.
- Follow Data Protection (KYC).
- Acquire training to gain service and product knowledge on; accounts, loans, cards,, branch working hours/locations; ATM locations etc. and be able to conscientiously carry out Customer Care Call Center duties.
- Protect the positive image of the Group through professional phone interaction.
- Deal with all customer requests/ complaints in a professional way to bring about a positive outcome.
- To assist customers in all their queries on Bank’s product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Adhere to the Group’s data protection policies/ procedures at all times

**D. Learning & Knowledge**:

- Possess a good knowledge of the entire banking products provided through the customer care call center and related risks together with a working knowledge of Customer Care Call Center operations and control.
- Actively participate in staff meetings for performance assessment and guidance and discuss and resolve concerns/ issues, if any.
- Identify related areas for professional development of self.
- Proactively identify areas for professional development of self and undertake development activities.
- Seek out opportunities to remain current with all developments in professional field.

**Education and Experience Requirements**:

- High School
- Diploma degree graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
- No years of experience required

**Note: you will be required to attach the following**:

- Resume/CV
- Passport
- QID
- Education Certificate
- Birth Certificate


  • Care Centre Agent

    2 weeks ago


    Qatar Allianz Partners Full time

    The main duty of a CareCentre Agent is to respond to telephone inquiries about the company's products or services by following standard scripts and procedures. The incumbent is also responsible to ensure that all calls are answered within predetermined time scales and are dealt with the highest standards of customer service. The CCA will also document...


  • Qatar Astrea Group Trading & Contracting W.L.L. Full time

    **Job description** - You will provide administrative support for the smooth functioning of the department on a daily basis. - You will undertake projects as directed by the Manager in order to support the daily operations. - You will provide business documentation support to the Procurement department. - You will read solicitation documents and prepare...


  • Qatar QNB Full time

    **Business Unit** - QNB - Qatar**Division** - Retail Banking**Department** - Retail Banking**Country** - Qatar**Closing Date** - 10-Apr-2026 **About QNB**: Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence...


  • Qatar Malomatia Full time

    **Position Overview**: The Customer Experience Engineering Manager for malomatia’s Contact Center plays a crucial role in optimizing customer interactions and ensuring seamless operations within the contact center environment. This role involves overseeing a team of engineers and consultants dedicated to enhancing customer experiences through technology,...


  • Qatar USO Full time

    **U.S. Citizenship Required** **Why join our team?** With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and...


  • Qatar USO Full time

    **U.S. Citizenship Required** **Why join our team?** With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and...


  • Qatar Oasys International Full time

    Job Objective Job Roles and Responsibilities - Answering telephone calls in a timely manner and providing helpful accurate information to callers. - Demonstrate high level of empathy during interactions with the caller. - Making outgoing telephone calls to customer/clients to provide further information or to follow up on information previously given if...


  • Qatar Oracle Full time

    Field/ Data Center Engineer Qatar-2300018M **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** **Responsibilities** - Perform performance trend analysis and manage the server/network capacity. - Propose client configuration and implement technical solutions to enhance and/or troubleshoot the...

  • Receptionist

    7 months ago


    Qatar Itcan Dental Center Full time

    As a receptionist at our esteemed dental center in Qatar, you will be the first point of contact for patients, visitors, and clients. Your primary responsibility will be to ensure a warm and professional welcome to all individuals entering the facility. You will play a crucial role in providing exceptional customer service and facilitating smooth operations...


  • Qatar Linum Consult Full time

    **Linum Consult’s client is a major organisation in Qatar. They are seeking a Customer Service Manager with a background in public transport to join their team in Qatar.** **RESPONSIBILITIES** - Overseeing daily operations of handling customer enquiries, calls, visits, request, and complaints - Overseeing the drafting and distribution of written and...


  • Qatar University of Maryland Global Campus Full time

    Job Ref: 10016978 **Location**: Al Udeid-Qatar Category: Advising and Enrollment Type: Full time **Program and National Test Center Coordinator** **UMGC Europe** **Location: Al Udeid, Qatar** **Overseas Contingent III, 100% FTE, Full -Time (48 hours), Pay Grade 003** University of Maryland Global Campus (UMGC) Europe seeks a Program and National Test...


  • Qatar Talent Pal Full time

    Customer Service Assistant(Job Number: CUS000013) Description - Interact directly with customers and respond to their inquiries and complaints in a timely manner, and direct unresolved issues to designated source - Maintain a customer database by collecting clients’ information and recording it in an accurate manner, and log details of customers’...

  • Center Manager

    3 days ago


    Qatar USO Full time

    **_**US Citizenship Required**_** Since 1941, the USO has been the nation’s leading organization to serve the men and women in the U.S. military, and their families, throughout their time in uniform. From the moment they join, through their assignments and deployments, and as they transition back to their communities, the USO is always by their...


  • Qatar QNB Full time

    **Business Unit** - QNB - Qatar**Division** - Retail Banking**Department** - Retail Banking**Country** - Qatar**Closing Date** - 08-Apr-2026 **About QNB**: Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence...


  • Qatar Alfardan Medical with Northwestern Medicine Full time

    **Position Summary**: The Patient Experience Manager will be responsible for overseeing and enhancing the overall patient experience within Alfardan Medical with Northwestern Medicine. The role will involve developing and implementing strategies to improve patient satisfaction, managing a team of Patient Service Representatives and Call Center Agents, and...


  • Qatar International SOS Full time

    **Overall Purpose Of The Job**: The Medical Liaison officer (LNO) functions are critical to the successful integration of diverse capabilities across medical domains. Medical LNOs are responsible for maintaining communications between the assigned facility and the Case Management Team at the CAS Role 2. Medical LNOs are critical to providing on-site...

  • Gynaecologist

    7 months ago


    Qatar Itcan Dental Center Full time

    1. **Clinical Duties**: - Conducting routine gynecological examinations, including pelvic exams, Pap smears, and breast exams. - Diagnosing and treating various gynecological conditions such as menstrual disorders, sexually transmitted infections (STIs), infertility, and menopause-related issues. - Managing pregnancies from conception through delivery,...

  • Data Entry

    2 weeks ago


    Qatar Ain Khalid Gate Full time

    To assist Maintenance Supervisor in the effective operations of Ain Khalid Gate. Updating and maintaining information on system and in archives. - Printing and generating job cards - Opening and closing job cards - Authorized access with ERP system - Communication with maintenance staff in regards to job card distribution. - Sending reports and updates to...


  • Qatar International SOS Full time

    **Overall Purpose of Job**: The Medical Referral Coordinator/LISW Case Manager manages the medical referral process by identifying needs for further higher-level care and admission of medically eligible patients. Utilize Milliman guidelines and/or other healthcare industry-accepted criteria for writing referrals and comply with referral management...

  • Paramedic

    7 months ago


    Qatar International SOS Full time

    **Essential Job Duties and Responsibilities**: The Paramedic will assume responsibility for assessing, planning, implementing, and evaluating direct and indirect clinical care to patients. She/ he will competently function as a member of the interdisciplinary team to provide patient and community centered care. She/he serves as an advocate for the patient...