Project Coordinator

2 weeks ago

Doha, Qatar International Organization for Migration Full time

Position Title**: Project Coordinator (Case Management)**
Duty Station**: Doha, Qatar**

Classification**: Professional Staff, Grade P3**
Type of Appointment**: Fixed term, one year with possibility of extension**
Estimated Start Date**: As soon as possible**

Closing Date**: 03 June 2024**
- Established in 1951, IOM is a Related Organization of the United Nations, and as the leading_
- UN agency in the field of migration, works closely with governmental, intergovernmental and_
- non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the_
- benefit of all. It does so by providing services and advice to governments and migrants._

IOM is committed to a diverse and inclusive work environment. Read more about diversity and

Applications are welcome from first
- Antigua and Barbuda; Barbados; Botswana; Cabo Verde; Comoros; Congo_
- (the); Cook Islands; Dominica; Fiji; Guinea-Bissau; Holy See; Iceland;_
- Kiribati; Lao People's Democratic Republic (the); Madagascar; Marshall_
- Islands; Micronesia (Federated States of); Namibia; Nauru; Palau; Saint_
- Kitts and Nevis; Samoa; Sao Tome and Principe; Solomon Islands;_
- Suriname; The Bahamas; Tonga; Tuvalu; Uzbekistan; Vanuatu_

**_ Context:_**

The United States Refugee Admissions Program (USRAP) operates world-wide with a target of
providing resettlement opportunities to thousands of refugees each year. IOM provides a range
of services and support to the USRAP including, but not limited to, case processing, migration
health assessments, cultural orientation training, organized transportation and administration of
a travel loan and collections program. The Department of Mobility Pathways and Inclusion,
specifically the Resettlement and Movement Division (RMM), has the organizational
responsibility to provide direction, oversight, and guidance to IOM’s global support to all
resettlement programs.

Under the United States Refugee Admissions Program (USRAP), Resettlement Support
Centers (RSCs) provide critical support and processing assistance for resettlement to the US.
As part of an Memorandum of Understanding (MOU) between IOM and the US State
Department Bureau for Population Refugees and Migration (PRM), IOM manages several RSCs

Immigration Services (USCIS) officers, facilitate security and medical screenings, provide
information about arriving individuals to resettlement agencies in the US and offer Cultural
Orientation (CO) training to individuals departing for the US.

Under the overall supervision of the Senior Site Lead (USRAP) and direct supervision of the
Senior Project Coordinator (Camp Al Sayliyah (CAS), Qatar), the Project Coordinator (Case
Management) will be based in Doha, QATAR and will have the following duties and
responsibilities:
**_ Core Functions / Responsibilities:_**

1. Provide daily management and supervision of units within the RSC Case Management pillar,
including hiring, providing training and technical assistance, assigning duties, and giving
feedback to staff members on their performance on a regular basis to ensure high quality work
and accurate completion of duties within such units as File Integrity, Program Access,
Pre-screening, Field Team, Adjudications Support, Scheduling and Pre-Departure Services.

2. Use reports to monitor the RSC MENA (Middle East and North Africa) pipeline and coordinate
case management activities throughout the region based on pipeline numbers and mission
priorities. Oversee all aspects of RSC MENA circuit rides, including preparation, processing
locations, interpreters, beneficiary messaging, and reporting. Take appropriate action to address
processing delays in relation to circuit rides.

3. Act as a liaison between RSC MENA and the United Nations High Commissioner for
Refugees (UNHCR) on case management activities throughout the region to ensure efficient
resettlement processing and promote clear and positive communication between RSC MENA
staff members and program beneficiaries.

4. In coordination with the Project Manager, Deputy Project Manager, RSC MENA and Senior
Project Coordinator (CAS, Qatar), liaise with external partners, including US Embassy staff,
NGOs and UNHCR on processing throughout the MENA region. As needed, act as the primary
liaison with the US Embassy Refugee Admissions Coordinator(s), Consular Affairs Division and
USCIS Refugee Affairs Division officers in circuit ride locations, keeping RSC management
well-informed.

5. Collaborate with IOM Qatar,and RSC MENA counterparts on resource management,
processing, and case issues.

6. Coordinate relevant statistics for the purpose of generating weekly activity and other reports.
Report regularly to Deputy Project Manager and Project Manager, RSC MENA on relevant
activities, problems and solutions related to the workflow and processing pipeline.

7. Provide technical assistance, guidance, and information on changes to workflows and
procedures to staff members in accordance with START, USCIS, PRM Progr

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