Reservation Coordinator
2 weeks ago
We are hiring Reservation Coordinator for a leading company in Qatar for 3 month contract:
- Indirectly supervise the daily work and responsibility for on-the-job training of junior team members.
- Train the existing junior team members and new members on products, policies and procedures.
- Prepare agent performance reports and provide feedback to agents to support their performance to assist the officer in identifying training needs to improve team performance.
- Coordinate with the Operations team to maintain staff roster based on requirements and business continuity.
- Liaise with E-Commerce team to be constantly updated on all news and overall E-commerce performance.
- Monitor reservation and ticketing processes and make recommendations for efficiency and improvement.
- Up-sell and cross-sell products and services to customers.
- Manager conflict resolution with the guests. Provide expert advice and information to the customers on all matters.
- Troubleshoot technical difficulties faced by customers on the website.
- Recognize, document and alert the Officer of trends in customer calls.
- Describe relevant information to customers about all services provided and responsible for delivering the highest level of customer services at all times by being polite, quick thinking, effective and diligent in all undertaken tasks.
**Qualifications**:
- Must be interactive, customer service oriented person with warm, cheerful and expressive personality.
- Must hold at minimum Relevant Vocational, Tertiary or Trade qualification.
- Must have knowledge of tour operations/ destination management with minimum 4 years of relevant experience.
- Must be fluent in written and spoken English communication with a strong sense of customer satisfaction.
- Must have experience leading within a multi-cultural team.
- Multi-language skills are an advantage, as well as good working knowledge of Qatar as a tourism destination.
**Job Type**: Contract
Contract length: 3 months
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