Reservations Supervisor
6 months ago
**Company Description** Rixos Premium Qetaifan Island North**
Rixos Premium Qetaifan Island North Rixos Premium Qetaifan Island North comprises a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort boasts panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country’s biggest draws will be Qetaifan Island North’s Waterpark attraction. The Rig 1938 is the world’s highest tower of its kind, reaching 82 metres.
**Job Description** Reservations Supervisor**
The Reservation Supervisor is responsible for supervising the day-to-day operations of the Reservations office.
- Provide supervision to the Reservations team. Ensuring department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals
- Ensure the information provided to guests is accurate and individualized
- Coach agents in areas of up-selling, cross-selling, and ongoing skill set knowledge
- Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized
- Assist in preparing daily, weekly, and monthly reports
- Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing
- Ensure smooth shift changes with proper pass-on to the next shift
- Report any equipment failures/problems & repair requests for maintenance
**Qualifications**
- Diploma education
- Minimum 2 year of experience in a similar capacity or minimum 4 years of experience in the area of guest services/tele-marketing
- Excellent reading, writing and oral proficiency in English language
- Proficient in MS Excel, Word, & PowerPoint
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