Associate Service Quality Retail

2 months ago

Qatar QNB Full time

**Business Unit**
- QNB - Qatar-
**Division**
- Retail Banking-
**Department**
- Retail Banking-
**Country**
- Qatar-
**Closing Date**
- 30-Jun-2025**About QNB**:
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

**Job Purpose Summary**:
The incumbent will assist the **Senior Manager **Service Quality Retail / Vice President Service Quality (SQ) in developing and implementing the service quality plan/ initiatives for Retail Banking in order to continuously improve the quality of service imparted to retail customers and thereby provide a competitive edge to the Group over its competitors.

**Essential Duties & Responsibilities by Dimensions**:
**A. Shareholder & Financial**:

- Assist the **Senior Manager **Service Quality Retail / Vice President Service Quality (SQ) in the development and implementation of the Group’s Service Quality strategy/ plan.
- Assist the **Senior Manager **Service Quality Retail / Vice President Service Quality (SQ) in his efforts to keep customer attrition to a minimum and improve usage of the Group’s products and services by ensuring high standards of service quality, thereby resulting in growth in business.
- Provide inputs to the **Senior Manager **Service Quality Retail / Vice President Service Quality (SQ) in the creation of Key Performance Indicators (KPIs) for monitoring service quality efforts/ initiatives and monitor their achievements on a periodic basis.

**C. Customer (Internal & External)**:

- Assist in Liaise on continual basis with the other related units/ departments within the Group to obtain information regarding customer feedback/ complaints on timely basis.
- Assist in Maintaining an Internal and external surveys covering all departments / the customers to know how internal customers are satisfied with the services provided by QNB - Analyze all customer complaints and find the corrective action to resolve it.

**C. Internal (Processes, Products, Regulatory)**:

- Assist the **Senior Manager **Service Quality Retail / Vice President Service Quality (SQ) in the development and implementation of service quality standards in line with applicable best practices and regional considerations.
- Assist in Identifying & analyzing route cause of all repeated issues and work on reviewing existing and new process
- Assist in reviewing the resolution of complains (TAT) and find ways to resolve the high TAT transactions.
- Assist the **Senior Manager **Service Quality Retail / Vice President Service Quality (SQ) in his/ her mission to evaluate and improve service quality levels on continual basis by:

- Conducting mystery shopping surveys and other checks on unannounced basis to monitor branch/ unit performance against the established service quality standards and reporting the results to the **Senior Manager **Service Quality Retail / Vice President Service Quality (SQ). Assist in finding solution for route cause and analyze all issues raised through reports and work on upgrade Service Delivery Standard.
- Channeling customer feedback to the business and distribution units through the **Senior Manager **Service Quality Retail / Vice President Service Quality (SQ) on timely basis and thereby assist in the continuing improvement of relevant products, procedures and services.

Assist the **Senior Manager **Service Quality Retail / Vice President Service Quality (SQ) in ensuring that the latest trends/ tools/ methodologies in service quality are continually analyzed and reflected in the Group’s service quality efforts, to the extent applicable.

**D. Learning & Knowledge**:

- Possess good knowledge of service quality related issues, standards and the latest trends with respect to measurement/ assessment of service quality.
- Assist in staff training (especially front-line personnel) on service quality related standards, matters and initiatives, including the latest tools/ trend

  • Senior Associate Service Quality Retail

    6 days ago

    Qatar QNB Full time

    **Business Unit** - QNB - Qatar**Division** - Retail Banking**Department** - Retail Banking**Country** - Qatar**Closing Date** - 09-Apr-2026 **About QNB**: Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence...

  • Associate Cards and Retail Payment Acceptance

    6 days ago

    Qatar QNB Full time

    **Business Unit** - QNB - Qatar**Division** - Retail Banking**Department** - Retail Banking**Country** - Qatar**Closing Date** - 10-Apr-2026 **About QNB**: Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence...

  • Associate Customer Services

    6 days ago

    Qatar QNB Full time

    **Business Unit** - QNB - Qatar**Division** - Retail Banking**Department** - Retail Banking**Country** - Qatar**Closing Date** - 09-Apr-2026 **About QNB**: Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence...

  • Associate Domestic Sales Center

    1 week ago

    Qatar QNB Full time

    **Business Unit** - QNB - Qatar**Division** - Retail Banking**Department** - Retail Banking**Country** - Qatar**Closing Date** - 08-Apr-2026 **About QNB**: Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence...

  • Senior Associate Customer Services

    6 days ago

    Qatar QNB Full time

    **Business Unit** - QNB - Qatar**Division** - Retail Banking**Department** - Retail Banking**Country** - Qatar**Closing Date** - 09-Apr-2026 **About QNB**: Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence...

  • Associate Card Center Customer Service

    6 days ago

    Qatar QNB Full time

    **Business Unit** - QNB - Qatar**Division** - Retail Banking**Department** - Retail Banking**Country** - Qatar**Closing Date** - 10-Apr-2026 **About QNB**: Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence...

  • Assistant Manager Retail Assets

    6 days ago

    Qatar QNB Full time

    **Business Unit** - QNB - Qatar**Division** - Retail Banking**Department** - Retail Banking**Country** - Qatar**Closing Date** - 10-Apr-2026 **About QNB**: Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence...

  • Sales Assistant

    2 weeks ago

    Qatar Quest Search and Selection Full time

    Ref: JO-2210-110463 | £1352.77 - £1598.73 per month + Additional Benefits | Location:Qatar, Qatar | Added:08/11/22 **The Company** Quest Search & Selection is currently recruiting for this international business within the luxury Accessories, Watch, Jewellery sector. This brand is steeped with heritage but still pride themselves on innovation & design in...

  • Senior Associate Transaction Services

    3 months ago

    Qatar QNB Full time

    **Business Unit** - QNB - Qatar- **Division** - Operations- **Department** - Operations- **Country** - Qatar- **Closing Date** - 19-May-2025**About QNB**: Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence...

  • Associate Digital Marketing

    2 months ago

    Qatar QNB Full time

    **Business Unit** - QNB - Qatar- **Division** - Retail Banking- **Department** - Retail Banking- **Country** - Qatar- **Closing Date** - 24-Oct-2025**About QNB**: Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s...

  • Retail Graduate Program

    7 months ago

    Qatar Majid Al Futtaim Full time

    **Graduate Program Structure** As a Graduate Program Associate, you will have the opportunity to explore various commercial divisions within our organization, including Fresh Food, E-commerce, Store Operations and Merchandising. Through rotations in different roles, you will gain exposure to diverse areas of the grocery retail industry, enabling you to...

  • Lead of Quality Utilities

    6 days ago

    Qatar NES FIRCROFT Full time

    10 years’ experience with Quality Management Programs and Quality Control activities for execution of mega projects in the Oil & Gas Construction Industry. - Preferred: Associates Engineering or Engineering degree Metallurgical, Welding, Mechanical or Science - Experience with multi-national contractors & vendors, in particular those involved in the...

  • Associate Manager

    7 months ago

    Qatar Majid al Futtaim Properties Full time

    Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego,...

  • Assistant Manager International Cards and Retail Payment Acceptance

    6 days ago

    Qatar QNB Full time

    **Business Unit** - QNB - Qatar**Division** - Retail Banking**Department** - Retail Banking**Country** - Qatar**Closing Date** - 09-Apr-2026 **About QNB**: Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence...

  • Sales Associate

    7 months ago

    Qatar Agile Consultants Full time

    Services**Sales Associate**: **Location**: Qatar - **Salary**: QAR 5,000 - 8,000**Job Code**: 132/001/188 - **Industry**: Paint Manufacturing - **Job Summary**: **Responsibilities**: - Ensure and enlist of all the influencers working in Retail domain - Maintain Customer Master List of competition contractors, PMCs and FMCs in the define territory - Conduct...

  • Lead Quality Night Shift

    2 weeks ago

    Qatar NES FIRCROFT Full time

    Lead Quality Night Shift - EPC1 - The NFXP NFE Onshore EPC1 Lead Quality Night shift coordinates the site inspection of the work to verify project quality requirements for Construction at Ras Laffan Site. - Responsible for ensuring Company participation in site inspection and tests activities. - The Lead Quality shall coordinate quality surveillance...

  • Guest Service Associate

    7 months ago

    Qatar RIXOS Full time

    **Company Description** Rixos Qetaifan Island North** Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination....

  • Procurement Quality Specialist

    6 days ago

    Qatar NES FIRCROFT Full time

    Procurement Quality Specialist - Desalination and He5 - Provides Procurement Quality oversight of the EPC Contractor’s program for purchase of materials and packaged equipment to verify quality requirements on behalf of COMPANY. - Reports to the Head of Vendor Quality Surveillance (HoVQS) with interface/consultation with Company discipline engineers. -...

  • Visual Merchandiser Retail Ikea QAtar

    2 months ago

    Qatar IKEA Full time

    **Job ID**: 165197 **Date posted**: 14/11/2024 **Company description** Job Requisition ID**:165197 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive,...

  • Procurement Quality Specialist

    6 days ago

    Qatar NES FIRCROFT Full time

    Procurement Quality Specialist - Utilities - Provides Procurement Quality oversight of the EPC Contractor’s program for purchase of materials and equipment to verify quality requirements on behalf of COMPANY. - Ensures compliance to project Contract and Purchase Order requirements for the Utilities equipment and provides weekly quality status reports. - A...