Guest Service Associate

6 months ago

Qatar RIXOS Full time

**Company Description** Rixos Qetaifan Island North**

Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country’s biggest draws will be Qetaifan Island North’s Waterpark attraction. The Rig 1938 is the world’s highest tower of its kind, reaching 82 metres.
**Job Description** Guest Service Associate**
- Ensure the establishment and execution of all departmental goals.
- Efficiently manage all Guest Experiences operational areas.
- Facilitate efficient, convenient and secure entry process to the waterpark.
- Support the arrival and departure process for the park.
- Ensure to provide the best possible service to the guest.
- Provide pricing, promotions, shows, rides & attractions information and suggestions to guests.
- Sell tickets and other products via point of sale (POS) system.
- Efficiently manage and maintain queue lines.
- Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass.
- Ensure that all departmental daily checklists and forms are being consistently completed. Any follow up action related to it its initiated and all records are filed accordingly.
- Follow all the Guest Experience department polices, standard operating procedures, performance standards, safety and evacuation procedures.
- Handle any guest complaints courteously and fairly, provide appropriate service recovery as needed and address to appropriate colleagues or department.
- Facilitate ticket, cabana, towel, locker sales and rentals.
- Collect payments, make change by accepting cash, vouchers, credit card and listed foreign currency.
- Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control.
- Maintain knowledge and awareness of ongoing promotions.
- Maintain awareness and adherence to the company’s cash handling policies and procedures.
- Consistently upsell, cross-sell and promote products, activities and services to generate additional revenue.
- Receive and record guests feedback, complaints and enquiries.
- Provide and take responsibility for the professional delivery of all information via telephone and in person.
- Conduct site tours as required.
- Manage lost & found counter according to company’s lost and found policy.
- Work outdoor, in extreme temperatures, wet, humid or windy environment caused by weather conditions.

**Qualifications**
- High School Diploma education or higher.
- Minimum 1 year of experience in a similar position in a waterpark or related field.
- Cash handling experience.
- Ticketing systems experience will be an advantage.
- Good reading, writing and oral proficiency in English language.
- Ability to speak other languages such as Arabic will be an advantage.
- Good working knowledge of MS Excel & Word.

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