E-commerce Specialist
1 day ago
Oversee and manage all e-commerce business functions
- Lead and execute business plans with cross functional team to realize the e-commerce strategy and grow the business
- Drive sales performance through e-commerce platforms, ensuring that KPIs and sales targets are achieved
- Build good working relationships with relevant internal stakeholders and teams to ensure successful and effective e-commerce business performance
- Identify new areas of e-commerce opportunity beyond current organisational thinking, encourage and assist strategic partners to embrace digitization
- Work closely with the Retail and Merchandising department to align on continuously improving and delivering a seamless customer experience from purchase to delivery
- Work closely with the Retail and Merchandising department colleagues to best exploit upcoming exhibitions/merchandise programs/new product launches by featuring appropriate products on e-commerce platforms
- Regularly update and review e-commerce website terms and conditions, policies, etc
- Utilize customized reporting for ongoing monitoring of high spenders, product sales patterns, drop-off rates etc., taking necessary follow-up action to mitigate issues and seize opportunities
- Ensure that the user experience exceeds expectations through the maintenance of e-commerce website functionality and proactive interaction with IT team as required
- Optimize user shopping experience via full exploitation of Magento platform features
- Create/modify product categories, subcategories on Magento platform back-end to optimize products offering
- Upload and enable product information (description texts, images etc.) on Magento platform back-end (both English and Arabic content), ensuring that products are enabled/disabled/shuffled based on sales trends
- Use Magento content management system to deploy and manage content and analyse website traffic
- Provide support to all online marketing strategies, prioritizing projects and recommending tactics and actions to maximize online sales, varying target audiences
- Align with Marketing department on promotional activities, updating e-commerce site content accordingly
- Work closely with the Marketing department to align market information data to drive insights and improvement in all aspects of the online/app/web experience
- Optimize content on the websites according through SEO on-site best practices and Google’s accessibility guidelines
- Fully proficient in Magento Enterprise or Magento Community is essential
- Technical skills including proficiency in Microsoft Office Suite, with an emphasis on Excel HTML/CSS and ability to edit HTML/CSS code
- High degree of market awareness and understanding of e-commerce trends in local and international markets
- At least 5 years of relevant experience in e-commerce
- Experience with analytics software including Google Analytics, Hotjar, etc.
- Excellent knowledge of SEO best practices
**Job Types**: Full-time, Permanent
Pay: QAR11,500.00 - QAR13,000.00 per month
**Experience**:
- E-Commerce: 4 years (preferred)
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