Housekeeping Coordinator

7 months ago

Doha, Qatar Crowne Plaza Hotels & Resorts Full time

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make, and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues, and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We’re growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha - The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.

**Your day-to-day**:

- Answer the telephone promptly and courteously within three rings and log down all incoming messages.
- Input into Housekeeping dispatch system all requests.
- Relate and dispatch messages promptly ensuring that all the information given is accurate and complete
- Ensure tracking of pending requests
- Ensure the proper handling of keys and Follow up on key signing in and out.
- Report to security and Executive Housekeeper all lost keys/ devices or broken keys/ devices
- Prepare all related documentation to document payroll and sign in/out records
- Prepare and print arrival lists/ reports, / group lists/ supervisor special reports/ maintenance tickets/etc. and as requested
- keep Floor Housekeepers and Assistant Housekeepers informed of any allocation changes or changes in the daily plan immediately
- Keep supervisor and laundry informed of all in-house moves.
- Coordinate and maintain effective communication with other departments
- Input into the Dispatch system all work orders for Engineering.
- Keep track and follow up on all urgent maintenance requests
- pre-block rooms for repair as needed in coordination with FO
- Handle all lost and found inquiries.
- Secure and log lost items daily, including the monthly disbursement of unclaimed articles to the colleagues who found the items with authorized gate passes TBC
- Receive all newly purchased items delivered to the Housekeeping office, i.e. cleaning supplies, magazines, etc.

**What we need from you**:

- Minimum of 2-3 years experience in a Coordinator or administrative position in a hotel (Housekeeping environment)
- Computer skills required (Microsoft Excel and Microsoft Word).
- Experience with Hotel Property Management systems & dispatch Systems.
- Positive attitude.
- Fluent communication in English.
- Professional appearance and etiquette.
- Ability to function well as part of a team.
- Able to multitask and work in a fast-paced environment.
- Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision.

**What you can expect from us**:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life - including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our wellbeing

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed

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