Senior Associate International Qnb First Customer

4 months ago

Doha, Qatar QNB Full time

Business Unit: QNB - Qatar

Division: Retail Banking

Department: Retail Banking

Country: Qatar

Closing Date: 01-Feb-2025

About QNB
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary:
The incumbent will support the SVP International QNB First in delivering the Strategy/Plans by acting as the focal point for the designated country. The incumbent will pro-actively provide support in a timely and efficient manner to the designated country. The incumbent will facilitate resolution of pending problems and act as enablers for new requirements by working closely with the Group Retail Businesses and Group Support Divisions.

Essential Duties & Responsibilities by Dimensions:
**A. Shareholder & Financial**:

- Assist proactively in the implementation of the strategies and plans to achieve all volume, revenue, and profit targets for the designated country.
- Support proactively in meeting QNB First target budgets for the designated countries in accordance with Group Retail’s overall budget and strategy.
- Implements KPI’s and best practices for Senior Associate, International QNB First Customer Service
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
- Act within the limits of the powers delegated to the incumbent.

**D. Customer (Internal & External)**:

- Coordinate and liaise activities with Group Retail Businesses and Group Support to provide support to the designated country.
- Maintain a focal ‘one point of contact’ to the designated country to ensure timely and efficient support with high level of professionalism and friendly approach to meeting their needs and resolving their queries.
- Build and maintain strong and effective relationship with the all other related functions / units to achieve goals / objectives of International QNB First.
- Manage the development & subsequent implementation and migration of Premium Banking best practices across the designated country and overall Group Retail.
- Assist customers in all their queries on Bank’s product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

**C. Internal (Processes, Products, Regulatory)**:

- Monitor the SLA performance between the designated country and the Group Retail Businesses & Group Support Units to ensure effectiveness of the Hub & Spoke model.
- Review the Management and Business Information reports to appraise on the performance of the designated country to the Relationship Management, International QNB First.

**D. Learning & Knowledge**:

- Possess good understanding of the Group Retail Bank’s Strategy, Business Plans and KPIs with a good knowledge of the business and needs of the designated countries.
- Proactively identify areas for professional development of self and undertake development activities.
- Seek out opportunities to remain current with all developments in professional field.

Education/Experience Requirements:

- Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
- At least 2 years of relevant experience, preferably within a highly rated international bank.

Note: you will be required to attach the following:
1. Resume / CV
2. Qatari ID (Back and Front)
3. Passport Copy
4. Educational Certificates - Degree
5. Birth Certificate

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