Officer Corporate Customer Service

3 months ago

Doha, Qatar QNB Full time

Business Unit: QNB - Qatar

Division: Corporate Banking

Department: Corporate Banking & Financial Institutions

Country: Qatar

Closing Date: 15-Apr-2025

About QNB
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary:
The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group’s products and services and encouraging customers to increase their business with the Group.

Essential Duties & Responsibilities by Dimensions:
**A. Shareholder & Financial**:

- Proactively market the Group’s products to increase sales volume and profitability, and to achieve or exceed set targets and goals.
- Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.
- Implements KPI’s and best practices for Officer, Corporate Customer Services
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

**B. Customer (Internal & External)**:

- Enhance the Group’s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
- Ensure customer satisfaction all times and resolve customer complaints timely and effectively.
- Attend and resolve all customer queries at the branch within specified TAT to ensure customer satisfaction.
- Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.
- Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.
- Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives.
- To assist customers in all their queries on Bank’s product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

**C. Internal (Processes, Products, Regulatory)**:

- Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.
- Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.
- Coordinate with tellers and branch operations staff on an “as is needed” basis to ensure smooth operations, and timely and friendly service delivery.
- Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.
- Refer to Manager, Customer Services for any unresolved queries on transactions handled.
- Monitor the service standards operational in the branch and look for creative ways to improve service delivery.
- Ensure compliance to internal service quality standards and compliance to audit requirements.

**D. Learning & Knowledge**:

- Possess working knowledge of branch customer service to carry out duties and responsibilities.
- Identify related areas for professional development of self.
- Proactively identify areas for professional development of self and undertake development activities.
- Seek out opportunities to remain current with all developments in professional field.

Education/Experience Requirements:

- Diploma Degree
- University graduate preferably with a Major in Marketin

  • Corporate - Customer Service Officer

    5 months ago

    Doha, Qatar Qatar National Bank (QNB) Full time

    Qatar National Bank (QNB) Doha, QatarPosted 1 day ago In-Office Permanent Competitive - Corporate - Customer Service Officer **About QNB** Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. - QNB Group's presence through its subsidiaries...

  • Corporate - Customer Service Officer (Opportunity

    5 months ago

    Doha, Qatar Qatar National Bank (QNB) Full time

    Qatar National Bank (QNB) Doha, QatarPosted 1 day ago In-Office Permanent Competitive - Corporate - Customer Service Officer (Opportunity for Qatari National only) **About QNB** Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. - QNB...

  • Corporate - Customer Service Officer (Opportunity

    6 months ago

    Doha, Qatar Qatar National Bank (QNB) Full time

    Corporate - Customer Service Officer (Opportunity for Qatari National only) **About QNB** Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group's presence through its subsidiaries and associate companies extends to more than 31...

  • Corporate - Customer Service Officer (Opportunity

    6 months ago

    Doha, Qatar Qatar National Bank Full time

    Role Summary The role of the Customer Service Officer is mainly responsible to provide consistent, timely and accurate service support to help maintain customer service levels to GCIB clients Role Description Provide consistent, timely and accurate customer service response to corporate clients' routine inquiries or transaction instructions to help...

  • Corporate - Customer Service Officer (Opportunity

    8 months ago

    Doha, Qatar Qatar National Bank Full time

    Job Purpose Summary Assist to provide consistent, timely and accurate service support to help maintain customer service levels to GCIB clients. Essential Duties & Responsibilities by Dimensions **Shareholder & Financial**: **Internal (Processes, Products, Regulatory)**: - Provide consistent, timely and accurate customer service response to corporate...

  • Customer Service Improvement Officer

    6 months ago

    Doha, Qatar Qatar Airways Full time

    About the Role: At Hamad International Airport, we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible to provide excellent Customer service and Terminal operation training as well as conduct customer service and operational improvement campaigns besides maintaining a customer centric...

  • Customer Service Officer

    6 months ago

    Doha, Qatar Qatar National Bank Full time

    Role Summary The role of the Customer Service Officer is mainly responsible to provide consistent, timely and accurate service support to help maintain customer service levels to GCIB clients Role Description Provide consistent, timely and accurate customer service response to corporate clients' routine inquiries or transaction instructions to help...

  • Customer Service Officer

    5 months ago

    Doha, Qatar Qatar Airways Full time

    As Customer Service Officer within Qatar Aircraft Catering Company, you will be responsible to liaise with Business Customers, communicate all updates and information and their special requirements to all relevant stakeholders and to support in ensuring that the Customers' specifications are achieved through proper management while making sure that the...

  • Lead Corporate Services Officer

    2 months ago

    Doha, Qatar Qatar Airways Full time

    **About the role** We are currently recruiting for Lead Corporate Services Officer for Corporate Services - Management. The role is responsible to support the line manager by leading the day-to-day functions of Corporate Services by overseeing corporate services inventory and stores management. You will act as an owner and support operations by avoiding...

  • Officer Cororate Customer Service

    3 months ago

    Doha, Qatar QNB Full time

    Business Unit: QNB - Qatar Division: Corporate Banking Department: Corporate Banking & Financial Institutions Country: Qatar Closing Date: 05-Apr-2025 About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s...

  • Customer Service Officer

    6 months ago

    Doha, Qatar Qatar National Bank (QNB) Full time

    Customer Service Officer (Opportunity for Qatari National Only ) **About QNB** Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries...

  • Lead Customer Service Officer

    5 months ago

    Doha, Qatar Qatar Airways Full time

    Lead Customer Service Officer, a role similar to a Customer Service Account Manager, is responsible for managing, facilitating and coordinating all enquiries related to your designated Airline Customers. You will ensure Customer needs are met at all times whilst promoting and maintaining the highest standard of corporate values. Contribute towards and assist...

  • Customer Service Officer

    2 months ago

    Doha, Qatar QH Human Resources Consultancy Full time

    QHire Human Resources Consultancy is urgently hiring for a Customer Service Officer **Responsibilities**: - Should possess a Bachelor’s Degree or equivalent from a reputed institute. - Must have a minimum 2-3 years of experience in a similar role (customer facing or administrative roles preferred.) - Answer to customer queries and work for solutions...

  • Corporate Services Support Assistant

    6 months ago

    Doha, Qatar Qatar Airways Full time

    About the role As a Corporate Services Support Assistant, you will be responsible to liaise, coordinate and manage various administrative functions within Corporate Services, providing administration support for the smooth functioning on a daily basis for the team. You will ensure that Facilities Management System (FMS) is updated. Accountabilities - Act...

  • Corporate

    6 months ago

    Doha, Qatar QNB Full time

    Business Unit: QNB - Qatar Division: Corporate Banking Department: Corporate Banking & Financial Institutions Country: Qatar Closing Date: 25-Nov-2026 About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s...

  • Lead Aeropolitical

    5 months ago

    Doha, Qatar Qatar Airways Full time

    We are pleased to announce an exciting opportunity to be part of our Aeropolitical and Corporate Affairs Department as Lead Aeropolitical & Corporate Affairs Officer in the head office in Doha. About the Role Key responsibilities are: - Responsible for drafting, writing, editing, designing, and coordinating related publications. This includes, but is not...

  • Corporate Services Coordinator

    5 months ago

    Doha, Qatar Qatar Airways Full time

    About the role As a Corporate Services Coordinator, you will provide coordination support for the smooth functioning of the divisions’ operations. Represents the department through the management of correspondence, telephone, and personal contacts. Undertakes projects as directed by the Corporate Services management to support Departmental/Corporate...

  • Customer Service Officer

    5 months ago

    Doha, Qatar Human Capital Group Full time

    **Servicing**: - Service Cardmembers enquiries primarily face to face and over the phone, ensuring at all times that all requests are responded to in a timely and professional manner. - Provide first contact resolution on all Cardmember enquiries for any customer service related enquiries and facilitate the information from other departments to the benefit...

  • QAt - Corporate Services Manager (Heo)

    5 months ago

    Doha, Qatar Foreign & Commonwealth Office Full time

    Job Description (Roles and Responsibilities) 1 The British Embassy in Doha is part of a worldwide network that represents the UK’s political, economic, security, and consular interests overseas. We are looking for a **Corporate Services Manager**, job grade Higher Executive Officer (HEO). **British Embassy Doha** 72 of us, of many different...

  • Customer Service Officer

    6 months ago

    Doha, Qatar That's Living Group - Qatar Full time

    Functions: Your duties will consist of but not limited to: 1. Customer Assistance. Provide personalized assistance to customers in our luxury furniture showrooms, address inquiries related to product details, availability, and pricing and assist customers in making informed purchase decisions. 2. Product Knowledge. Stay informed about the latest trends in...